Service Support Coordinator (Back Office)

Job Description

About Yoga Group: With 27 years of excellence, Yoga Group is a leading name in the medical equipment and surgical products industry. We are committed to supporting healthcare professionals in making better decisions by offering a comprehensive range of high-quality products. With a strong presence across Western Maharashtra, we are the authorized channel service partner for Wipro GE Healthcare. Our organization is known for its scientific approach, mature talent pool, and deep-rooted relationships with reputed healthcare providers in Western Maharashtra. Job Summary: We are looking for a proactive and organized Service Support Executive/Coordinator to manage day-to-day service operations, coordinate with stakeholders, and ensure smooth functioning of all support activities related to medical equipment services. Key Responsibilities: · Provide back-office support to the field service team · Coordinate with Field Engineers (FEs), Wipro GE Healthcare, and clients to ensure smooth operations · Schedule, monitor, and follow up on Preventive Maintenance Service (PMS), installations, and breakdown calls · Prepare and monitor activity schedules for Field Engineers (FEs) and ensure timely follow-up · Handle service-related correspondence and maintain proactive communication with all stakeholders · Track movement of tools and manage spare part sales as per targets · Contribute to business growth through consumables, accessories, and equipment sales · Maintain service-related documentation, data files, and ensure timely updates · Develop and maintain a strong induction program for new service team members · Support the Service Manager in tracking performance metrics, reports, and meetings Candidate Profile Personal Attributes: · Should be good at talking and working with others (English & Marathi) · Should be active and careful in work and able to work without consent supervision · Should look presentable and have a friendly nature · Should be able to think of new and simple ways to do tasks better · Should work well with the team and be ready to take responsibility when needed. Professional Skills: · Quick decision-making and presence of mind · Understand customer needs and responds politely. · Manage time well and knows how to set priorities. · Works well in a team and builds strong working relationships. Technical Skills: · Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) · Excellent email communication and documentation skills · Strong file and data management abilities Qualifications & Experience: · Graduate in any discipline · Experience in service operations, Logistic or a support role is preferred · Fluency in English and Marathi is a must Why Join Yoga Group: · Work with a trusted brand serving the healthcare industry for over 27 years · Opportunity to contribute meaningfully to healthcare service excellence · Exposure to advanced medical technologies and service operations · Friendly, professional, and growth-oriented work culture · Opportunities to take initiative, lead improvements, and grow within the company Job Types: - Full-time, Regular / Permanent Benefits: - Cell phone reimbursement - Commuter assistance - Health insurance - Paid time off - Provident Fund Work Schedule: - Day shift / Morning shift Relocation & Commute: - Shivajinagar, Pune - 411005, Maharashtra: Must be able to reliably commute or be willing to relocate before joining. How to Apply: Interested candidates can send their resumes to adminhr@vihaanenterprisesindia.com or call 9011020605 . Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Leave encashment Paid time off Provident Fund Schedule: Day shift Fixed shift Morning shift Work Location: In person