Job Description

Location : Coimbatore (Onsite for 3 months, then Remote) Immediate joiner is Preferred. We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement. Key Responsibilities : - Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements. - Work closely with development teams to ensure seamless implementation of ServiceNow solutions.- Conduct requirement gathering sessions, gap analysis, and process documentation. - Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus).- Define and document Business Analysis (BA) processes and ensure adherence to best practices.- Work with cross-functional teams to drive ServiceNow implementations and enhancements.- Provide training and support to end-users as needed.. Requirements : - 5 to 8 years of experience as a Business Analyst in ServiceNow projects.- Strong understanding of ServiceNow ITSM and additional modules (preferred). - Expertise in BA processes, requirement gathering, documentation, and user story creation.- Experience working in Agile/Scrum environments. - Excellent communication and stakeholder management skills.