Servicenow Developer - Halo ITSM

Job Description

Job Description : We are seeking a skilled ITSM Integration & Automation Developer to design, develop, and implement integrations between Halo ITSM and various enterprise systems such as Jira, Smartsheet, and other third-party tools. The ideal candidate will have experience in IT Service Management (ITSM), API development, and workflow automation to optimize IT processes and enhance operational efficiency. Key Responsibilities : - Develop and implement integrations between Halo ITSM and external systems like Jira, Smartsheet, etc. - Utilize RESTful APIs, webhooks, and middleware platforms to enable seamless data exchange between systems. - Automate ITSM workflows, ticket synchronization, and service request handling. - Work closely with IT and business teams to gather integration requirements and translate them into technical solutions. - Ensure data consistency, security, and compliance in integrations. - Troubleshoot and resolve integration-related issues, optimizing performance. - Develop scripts and automation workflows using PowerShell, Python, or other scripting languages as needed. - Document integration processes, APIs, and automation workflows for future reference. Required Skills & Experience : - 3+ years of experience in ITSM integration and automation. - Hands-on experience with Halo ITSM and its integration capabilities. - Strong expertise in RESTful APIs, JSON, XML, and webhooks. - Experience integrating ITSM tools with Jira, Smartsheet, Landsweeper- ServiceNow, or similar platforms. - Proficiency in scripting languages like PowerShell, Python, or JavaScript for automation. - Experience with iPaaS solutions (i.e., Zapier, Microsoft Power Automate, Boomi, MuleSoft) is a plus.