Job Description

Reporting to the Senior Director of SaaS, the Salesforce Developer is responsible for customizing, developing and supporting solutions on the Salesforce and ServiceNow platform. The ideal candidate will strong understanding of the Salesforce.com and ServiceNow platform, and basic to intermediate understanding of integrations, single sign, security, etc. (Informatica, other ETL tools a huge plus), interest and ability to understand the problem to solve, solution design and critical path to develop. The candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. Responsibilities: Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows Create and customize reports, homepages, and dashboards in ServiceNow Ensure the ServiceNow platform and tools remain current by performing testing and installation of ServiceNow updates, patches, and new releases Create and configure Business Rules, UI Policies, UI Actions and ScriptsDesign and develop advanced ServiceNow customizations Troubleshoot multiple integrations with ServiceNow and Rally. Manage ServiceNow security by managing roles and access control lists Train personnel in ServiceNow use and processes to include creating supporting documentation including user and training guides Work directly with end users to resolve support issues within ServiceNow Oversee code reviews. Design, develop, configure, test and deploy solutions built on Salesforce platform Responsible for configuration, design, functionality and end-user support of the Force.com platform Implement solutions in an agile environment delivering high-quality code and configuration Develop and manage Workflows, Process Builder, Assignment rules, email templates, and all other declarative and programmatic features. Handle mass imports and exports of data. Customize custom objects, fields, reports, 3rd party apps etc. Manage Users, Profiles, Permission Sets, Security, and other administrations tasks. Lead testing of various functionalities, create test data, test plans and perform feature testing. Demo solutions to users, train and document as needed. Provide on-going support and system administration to quickly fix production issues. Map functional requirements to Salesforce.com features and functionality. Implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc. Hands-on Sales cloud, ServiceNow and Salesforce Community experience Have a programming background with the ability to develop custom code using Visualforce / Apex / Lightning / JavaScript to meet user requirements Know when to use out-of-the-box functionality versus custom code BA/BS in Computer Science or similar technical degree or equivalent experience 3+ years of hands-on experience developing Salesforce and ServiceNow In-depth knowledge of Salesforce and ServiceNow progra