Job Description

Job Summary: Cyntexa is looking for a ServiceNow Practice Lead to head our ServiceNow team and drive the growth of our platform across the organization. The ideal candidate should have at least 5+ years of hands-on experience working with multiple ServiceNow modules like ITSM, ITOM, HRSD, and CMDB, along with strong technical skills and leadership capabilities. In this role, you’ll not only be responsible for building and delivering high-quality ServiceNow solutions but the ideal candidate will be playing a strategic role in guiding our ServiceNow practice, helping define standards, drive platform governance and support the scaling of ServiceNow solutions across the organization. Compensation: The compensation will depend upon the experience and caliber you possess. Industry: Information Technology Department: Engineering Educational Qualification: Bachelors or Masters degree in Engineering, Computer Science, or a related field. Experience working with large-scale enterprise ServiceNow implementations. Familiarity with performance tuning and platform optimization. Exposure to ITIL processes and ITSM best practices. Key Responsibilities: Lead and oversee the ServiceNow team, ensuring high-quality delivery, scalability, and alignment with industry best practices. Own the overall ServiceNow strategy and roadmap in alignment with business goals and technology vision. Design, develop, and implement scalable, customized ServiceNow solutions tailored to evolving business needs. Work across multiple ServiceNow modules including ITSM, CMDB, ITOM, HRSD, CSM, SecOps, GRC, and more. Drive architectural decisions and establish development standards across the ServiceNow platform. Develop custom applications using ServiceNow Studio, App Engine, and Integration Hub. Create and manage complex workflows, business rules, client scripts, UI policies, data policies, and REST/SOAP integrations. Conduct root cause analysis, performance tuning, and implement long-term solutions to address recurring system issues. Collaborate with cross-functional teams including BAs, PMs, Solution Architects, and stakeholders to capture and deliver business requirements. Own and oversee ServiceNow platform governance, including access control, configuration management, and compliance. Define and implement ServiceNow development lifecycle processes, including version control, CI/CD pipelines, and automated testing. Mentor and guide ServiceNow developers and admins, ensuring skill development and adherence to standards. Drive pre-sales efforts, including client presentations, solutioning, proposals, and estimations. Identify and evaluate new features in ServiceNow releases, and plan for upgrades and adoption of new capabilities. Monitor license usage and work with ServiceNow and internal procurement teams for renewals and compliance. Establish performance metrics and KPIs to measure the success and health of the ServiceNow practice. Build and nurture client relationships, acting as a trusted advisor and strategic partner. Lead internal knowledge-sharing initiatives and build reusable assets, accelerators, and best practices. Key Skills Required: Minimum of 5 years of experience working with ServiceNow in a development role. Proven expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CMDB). Strong command of JavaScript, Glide API, HTML, CSS, and web technologies. Experience with system integrations using REST/SOAP APIs and MID Servers. ServiceNow Certified Application Developer & Certified System Administrator are mandatory; additional certifications (CIS-ITSM, CIS-CSM,(CAS-PA,CIS-CPG) are a plus. Understanding of software development principles, Agile methodology, and version control systems like Git. Benefits and Perks: A title that reflects your leadership and strategic influence Flexible remote/hybrid work options with outcome-focused autonomy Custom compensation packages aligned with your expertise and market value Lead high-impact, career-defining projects with global clients Influence internal growth by mentoring future leaders and building elite teams Direct collaboration with executive leadership Represent Cyntexa at global industry events and strategic platforms Paid Leaves Maternity / Paternity Leaves Health Insurance Show more Show less