ServiceNow profiles -MID server support specialist/Architect

Job Description

Location-Hyderabad Shift- 2-11 p.m. IST Total Exp- 8+ years Relevant Exp-8+ years Required skills:  Extensive MID Server experience  Extensive Linux & Windows OS experience  Strong Azure & AWS experience. About the role: We are seeking a skilled ServiceNow MID Server Support Specialist to manage, maintain, and optimize MID Servers in a complex, enterprise-scale ServiceNow environment. The ideal candidate will have strong troubleshooting skills, experience in IT infrastructure, and a deep understanding of how MID Servers facilitate integrations between ServiceNow and external systems. Key Responsibilities:  MID Server Management: o Deploy, configure, and maintain ServiceNow MID Servers across multiple ATTCOMM environments. o Monitor MID Server health, performance, and connectivity to ensure high availability. o Troubleshoot and resolve issues related to MID Server failures, authentication, and network connectivity.  Integration Support: o Ensure MID Servers facilitate secure and efficient data exchange between ServiceNow and external systems. o Support integrations such as LDAP, SCCM, Discovery, Orchestration, and third party APIs. o Collaborate with development teams to configure and optimize MID Server settings for integration use cases.  Security & Compliance: o Implement best practices for MID Server security, including certificate management and encryption. o Perform periodic audits to ensure compliance with AT&T enterprise security policies (ASPS).  Monitoring & Optimization: o Use ServiceNow Performance Analytics and logs to proactively identify and resolve MID Server performance issues. o Optimize MID Server clustering and load balancing for large-scale deployments.  Incident & Change Management: o Respond to and resolve incidents related to MID Server operations within defined SLAs. o Coordinate MID Server updates, patches, and upgrades with minimal impact on business operations. Required Qualifications:  Strong experience with ServiceNow MID Servers, including deployment, troubleshooting, and optimization.  Certified ServiceNow Administrator (CSA)  Hands-on experience with ServiceNow Discovery, Orchestration, and Integrations (e.g., REST/SOAP, LDAP, SCCM).  Knowledge of Windows and Linux servers, networking concepts (firewalls, proxies, DNS), and authentication protocols (OAuth, SAML, Kerberos).  Experience with PowerShell, Python, or Shell scripting for automation and troubleshooting.  Understanding of ITIL processes, particularly Incident, Change, and Problem Management.  Strong analytical and problem-solving skills with the ability to work independently and collaboratively. Preferred Qualifications:  3+ years of experience with ServiceNow Administration  Experience working in large-scale ServiceNow environments (multi-instance, multi-tenant platforms).  Familiarity with cloud environments (AWS, Azure) and how MID Servers interact with cloud resources Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹2,000,000.00 per year Benefits: Food provided Schedule: Day shift Morning shift Work Location: In person