Services Architect II

Job Description

This role provides services sales support regarding Global Delivery Services (GDS) to Customers and GDS resources for Service Requests. Creates scope and quotes for Statements of Work and post live Service Requests at any point in customer life cycle. Gathers requirements and guides customer through services needed and service quotes required as applicable. Qualified candidates will have excellent communication skills, with the ability to build rapport within the organization and with external stakeholders. Primary/Essential Duties and Key Responsibilities: Perform analysis to create implementation quotes and proposals for prospective customers related to customer service requests Maintain document repository capturing all conversations and documentation relative to any customer and/or internal interaction Develop solid relationship with customers, partners and colleagues Remain Current with product roadmap, collateral, tools and supporting materials Provides team support functions Required Qualifications: 2 to 4 years of experience working with WFM and or HCM solutions Proficient in the English language Functional and technical capability to understand customer requirements Basic HCM & WFM knowledge and skillset required A fundamental knowledge of HCM & WFM business processes; understands importance of accuracy and responsiveness Detail-oriented with analytical and problem-solving skills Self-motivated with the ability to work as part of a team as well as effectively manage own time to work independently as required Excellent communication skills and sense of humor Ability to work with different departments inside and out of consulting services, and with external stakeholders at all levels Positive attitude and professional appearance Must be sales minded Extremely customer-focused, positive, and have a professional attitude Proficiency in Excel, Word, MS Project and PowerPoint Strong organizational and time management skills Preferred Qualifications: Knowledge or experience with HCM or WFM Experience with Salesforce, and quoting tools