About Servify:Servify is a global product lifecycle management company, operating across 3 continents (in India, North America, Europe and MENA), that focuses on designing as well as administering custom product protection programs and exchange/upgrade programs for carriers, OEM brands, and retailers. We have cultivated a diverse, global client portfolio that includes global fortune 100 companies, OEMs (with more than 87% global mobile phone market share including the likes of Apple and Samsung), and more than 75 other brands to support their product care solutions.Servify protects tens of millions of devices across the globe and supports distribution of device protection products in over 200,000+ retail outlets globally.Position Summary:Responsible for identifying cell phone problems, fixing issues, running tests, assessing functionality, replacing parts, and maintaining repair records and maintain the positive interaction with customers.Key Responsibilities:Diagnose, troubleshoot and repair mobile devices.Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries.Able to interact positively with customers at the storefront and over the phone.Ability to multi-task between repairs and customer serviceMaintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventoryStrategically plan the order of operations to ensure a successful repair.Provide estimates and quotes after proper diagnosis.Technical query supportMicroscopic Board work: component replacement Hand-solder SMT components, remove and Microscopic Board work: component replacement Hand-solder SMT components, remove and replace thru-hole comp without board damage solder wires and cables.Final Quality check after Repair.Requirements:Bachelors degree / Diploma in Telecommunication or related field.3 years of experience working as a Field Engineer / Technician or a similar position in the technicaldepartmentExperience on Audio Product technical repairing and troubleshooting is preferable.Analytical abilities and problem-solving skills, Exceptional verbal, and written communication skillsExperience using computerized diagnostic tools is an advantage.