SFATEC PRIVATE LIMITED is looking for Customer Relations Professional to join our dynamic team and embark on a rewarding career journey Customer Interaction: Engage with customers through various channels including phone calls, emails, live chat, and in-person meetings Promptly respond to customer inquiries, resolve complaints, and provide product/service information Relationship Management: Build and maintain strong relationships with customers by understanding their needs, preferences, and concerns Proactively identify opportunities to enhance customer experience and loyalty Issue Resolution: Investigate and resolve customer issues or complaints in a timely and effective manner Escalate complex issues to appropriate departments for further assistance and follow up to ensure resolution Feedback Collection: Gather feedback from customers regarding products, services, and overall experience Analyze feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction Documentation: Maintain accurate records of customer interactions, transactions, complaints, and resolutions Use customer relationship management (CRM) software or other tools to track customer data and communication history Communication: Communicate product updates, promotions, and relevant information to customers Keep customers informed about the status of their inquiries or requests Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure a seamless customer experience Share customer insights and feedback to support business improvement initiatives Training and Development: Stay updated on product knowledge, customer service best practices, and industry trends Participate in training sessions and workshops to enhance skills and knowledge relevant to the role

SFATEC PRIVATE LIMITED is looking for Customer Support Center Professional to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries via phone, email, or live chat Troubleshooting technical problems and providing solutions Recording and updating customer information in databases Escalating complex issues to higher levels of support Maintaining a high level of knowledge about company products and services Providing exceptional customer service and building positive relationships with customers Collaborating with other teams to resolve customer issues and improve processes Staying current with industry developments and updates to company policies Continuously seeking ways to improve customer experience and overall satisfaction