Shift Manager

Job Description

Guest Service/Quality Food and Beverages Welcomes and connects with Guests. Determines Guest needs and suggests appropriate product, offering demonstrations and samples. Remains focused on Guest satisfaction and thank every Guest. Regularly asks Guests for feedback Follows food, health, safety, and sanitation guidelines for all our products. Regularly identifies operational improvements that drive customer satisfaction and minimize waste and inefficiency Restaurant Operations Follows and takes a lead in directing others to follow policies and procedures for operational flows at each station, and applying standards for merchandising stock rotation and storing of all products. Performs and directs others to complete cleaning tasks in accordance with duty roster and cleaning schedules. Places orders to assist shift operators. Assists in Team scheduling and in adjusting staffing to meet business requirements/patterns. Flawlessly executes store plans to increase sales and control costs Executes consistently on all store operating standards Profitability Follows and guides others in following cash handling procedures and till point policies. Follows inventory stocking and recording guidelines. Contributes to store goals for increasing sales and improving profits. Assists store management with accounting and banking responsibilities. Records and is accountable for store funds while running a shift. People Development Acts as a role model, providing guidance and training to store Team Members on all performance expectations. Ensures Team Members adhere to food and beverage quality and requirement. Demonstrates and ensures all policies and procedures are followed. Communicates store and employee concerns to store management Provides ongoing coaching to strengthen the performance of other employees, improving skills in needed areas Cash Handling, Stock Control and Add-On Sales: Follows cash handling procedures and till point policies. Follows inventory stocking and recording guidelines. Contributes to store goals for increasing sales/add-on sales Working with the Team: Building strong working relationships with team and Store Manager Demonstrating support for team/store decisions and seeking to understand the rationale behind decisions Effectively communicating timely and important information to Store Manager and team Actively seek and act on feedback Delivers difficult messages with confidence and compassion Works collaboratively with team and motivates team members to meet goals Responds calmly and professionally when his/her authority is challenged