As a Sales Consultant in the Automobile industry, your primary responsibility will be to assist customers in their vehicle purchasing journey. You will be the key point of contact for customers, providing them with expert advice.Required Candidate profile• Meets or exceeds monthly income and sales goals.• Maximum closing of recommendation sales• Tracks competition performance for his assigned territory

• Road test pre and post repairs. • Verbatim confirmation wrt concern reported by customer. • Final verification of quality post repairs. • Co ordination with Floor Controller, RM and Service Advisor

Acknowledge the customer and handle guests well. • Customer Concern Resolution. • Administer CSI in-dealership Survey (post card). • Customer Satisfaction level analysis. • Drive for Corrective and Preventive Actions.Required Candidate profile• Improve customer loyalty and referrals. • Maintain high standards of housekeeping. • Assist in CRM activities. • Maintain good relations with existing customers.• Conduct customer events/clinics

• Explaining technical bulletins to technicians. • Job allocation to technicians , floor scheduling. • Parts & consumables requisition. • Work time monitoring & adherence. • Focus on repeat repair RO.Required Candidate profile• Adherence to RQ, PQ & SOPs.• Equipments & tools calibration. • Upkeep of shop floor visual displays. • Warranty parts handover to warranty executive with proper tagging

Acknowledge the customer and handle guests well.Customer Concern Resolution. Administer CSI in-dealership Survey (post card). Customer Satisfaction level analysis. Drive for Corrective and Preventive Actions.Increased Customer RetentionRequired Candidate profile• Improve customer loyalty and referrals. • Maintain high standards of house keeping. • Assist in CRM activities. • Maintain good relations with existing customers. • Conduct customer events.

• Greet and welcome customers.• Open repair order, refer vehicle history.• Provide cost and time estimate, verify for campaigns.• Keep customer informed about progress of work or change in schedule if any• CCCF closure.• Customer F2F.Required Candidate profile• Coordination with floor & quality controller.• Invoice explanation, parts replaced explanation.• Help customer to make payments for services.• Clean car check verification.

Able to make dealership business plan and departmental objectives. Ensure all dealership targets are achieved as per plan. Should be able to look at operations from macro perspective. Able to guide his Managers and provide them proper directions.Required Candidate profileAble to review various MIS reports and JD Power reports and takes necessary corrective actions. Improve CSI / SSI , RDI or any other customer satisfaction scores.