Position: Assistant Manager/Deputy Manager - HVAC DesignExperience: 5 to 10yearsQualification: B.E/B.Tech(Mechanical/Electrical)Locations: Chennai/Mumbai/Bengaluru Job descriptionResponsible for Operation, Maintenance and repair of Air-cooled Chillers and its associated CRAHs, chilled water distribution, Water Pumps, DX based PAC machines and Treated Fresh Air units, etcOperate the HVAC equipments with best efficiency. Inspecting the HVAC system performance and condition monitoring for smooth operation of the system.Conducting heat load calculation, CFM measurement, Air-Balancing as an when required. Identify and implement the energy saving potential ideas to maintain the Optimum PUE of the Data centre Facility.Attending customer meeting and handling Customer queries to fulfil the customer demands to achieve the best customer satisfaction.Ensure the customer Service Level Agreements particularly the temperature and RH level in the server hall are managed and maintained within the acceptable level.Resolve the HVAC system problems within minimum possible duration.Involvement in the preparation of the service level agreement to get the prompt service from the OEM.Maintaining Critical spare of the HVAC equipment’s to handle emergency situations.Annual maintenance budget preparation and executing all utilising the allocated budget with a system approach to improve the system performance.To maintain the maximum uptime of the HVAC system without any loss of redundancy levels.Preparation of SOP/MOP/EOP in accordance with systems equipment requirement.Develop a preventive maintenance program and maintain the quality work for any repair activity.Monitor the preventive maintenance to ensure proper operation.Responsibilities also include designing modifications to existing systems, if required. Handling retrofitting or repair jobs as required and review the job for its quality.Evaluate workload and schedule work in a way that best utilizes manpower and maximizes output.Ensure all process and procedures are followed as per the guidelines.Ensures that technicians have proper tools for the job and that they are properly maintained.Evaluates staff to determine training requirements.Provides on-the-job training and support to employees. Oversees facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area.Observes all safety and Company rules and regulations in the performance of dutiesManaging relationships with customers, vendors and all the stakeholderSKILLSIn depth knowledge of critical facilities such as Air-Cooled Chillers, Cooling towers, CRAH (Computer Air Handling Units) Chilled water management system.Strong Leadership and Organizational skill.Ability to prioritize and consistently delivered results in complex, fast paced environment.Excellent communicationDemonstrates strong people management skills.Thorough knowledge of heating, ventilation and refrigeration systems.Considerable knowledge of the practices, methods, materials, and equipment used in the maintenance and repair of HVAC equipmentWorking knowledge of electrical power distribution systemsAbility to diagnose equipment malfunctions and prescribe repair proceduresAbility to train and supervise othersAbility to prioritize, plan, assign, coordinate and direct the work of HVAC team.Ability to design smaller systems or design modifications to larger systemsAnalytical skills to diagnose HVAC problems; and to understand and work from layout, schematics, drawingsIncumbent must be able to work well as a team member; must be self-driven, reliable, and responsibleAbility to review specifications for HVAC and environmental control systems

Designation - Assistant Manager/Deputy Manager - BMS (Datacenter project)Qualification: B.E/B.Tech (Electrical/Mechanical/Instrumentation/ECE)Experience: 5 to 10yearsLocation: Mumbai/Chennai/NoidaJob DescriptionBuilding management system with hands on experience on BMS software, controller, different protocol,3rd party integration & Graphics creation.Should have knowledge on control Logic creation for various building equipment like AHU, Chiller sequencing, DG operation, Fan & pump operation based on customer requirement-Should have experience designing BMS system, IO summary based on customer requirement and with Equipment details.Should have knowledge on controller selection, Integrator Selection and software part code consideration based on the Bid requirement.Having good knowledge in CCTV-Designing, Storage calculation, Server Sizing, Integrations, Pre commissioning and commissioning, Access control-Designing, Protocol, Configuration, Fire Alarm -Cause and effect Matrix ,Logic creation.Expertise in implementation of CCTV, Access control, Fire alarms, public address and building management systemsIntegrating experience with third-party systems like energy meters, chillers, boilers etc. on Modbus, BACnet, Zigbee, MQTT protocolInteraction with various participating technical teams in the project and arrive at successful implementation plansUnderstanding of various vendor eco system and how they operate with stake holder on a large-scale projectResponsible for execution of the overall projectProject Monitoring and Presenting project progress status to steering committeeEscalation management and issue/query resolution, Risk ManagementEstablish project scope, requirements and timelinesProject Billing, BOQ reconciliations, EBOQ preparations etc.Should Understand Tender BOQ and technical specifications of ELVS.Should be able to highlight of Project techno-commercial risk and mitigations plan during execution phase.Should have capable to manage multiple vendorsEnglish and HindiELV/BMS Project Engineer Skills:Design and implementation of BMS System.Design and implementation of ELV & Smart building systemsComplex Smart building/campus program management.Coordination with Customer & vendorsCosting and impact analysisEducation, Experience, and Licensing Requirements:Bachelors in ECE/Electrical/Mechanical/Instrumentation or equivalent degree.Minimum 5 - 10 years for experience in Datacenter Projects and Design in Building Management Systems.Project Management experience in Fire Alarm Systems, Security Systems, BMS Scada and PLC. Good in Commissioning, Installations, Cabling, Testing and Integration.Experience with large data centres or IT buildings or integrated campus Proficient with AutoCAD, MS Office Suite of tools, exposure to schedule software, preferably MS Project.Good in Communication

1 NAC implementation, administration, and maintenance (including all components such as load balancers, switches, etc.)2. NAC server management including Software updates, upgrades. configurational changes, policy creation/modification, VA/PT observations closure, making new entries, removal/purging of old/invalid entries, synchronization between local and remote sites servers, provisioning of access to remote users, etc.3. Implementation of industry standard/best practices security in a time bound manner4. Extraction and dissemination of various reports in prescribed formats5. NAC issue troubleshooting (at server and client level) including handling escalation calls from end-users, resolution of issues as per the defined SLA, coordination with other teams handling NAC dependent Solutioncomponents (such as AD, AV, patch management, etc.). the team may require taking remote access of the end- user devices for troubleshooting

What you will do: As a Brand Strategist at Sify, you will work closely with cross-functional teams including marketing, business, and product leaders to shape, elevate, and communicate Sifys brand to the market. You will drive strategic brand initiatives across the organization, ensuring alignment with key business objectives while strengthening brand visibility and differentiation. You will manage large media integrations, sponsorship opportunities, and lead brand positioning efforts across diverse channels, ensuring Sify's services are recognized and understood by key stakeholders. Responsibilities: Collaborate with internal and external teams (marketing, events, content, digital, product, and design) to lead brand strategy planning and execution across all touchpoints.Develop integrated and data-backed brand strategies that address complex business challenges and elevate Sifys market presence. Lead large brand initiatives including strategic sponsorships, partnerships, and IP integrations to enhance brand visibility and affinity. Provide strategic guidance on naming, brand architecture, and positioning across Sifys portfolio, using insights from business strategy, competitive analysis, and target audience research. Advise senior leadership on strategic brand decisions, ensuring brand consistency and integrity across all platforms, including digital, print, events, and other experiential marketing. Own and manage day-to-day brand strategy requests, including logo usage, visual identity guidelines, co-marketing partnerships, messaging, and positioning strategies.Lead the creation of compelling brand narratives, ensuring all messaging is aligned with Sifys mission, values, and business goals. Collaborate with media, advertising, and PR teams to amplify brand campaigns and maximize reach. Key Skills and Qualifications: Experience: 4-6 years of proven experience in brand strategy, brand management, and execution, with a focus on large-scale sponsorships, IP integrations, and cross-functional brand initiatives. Critical Thinking: Ability to analyze complex data and market trends to develop actionable brand strategies. Brand Expertise: Proven experience in brand management, positioning, and development across various touchpoints. Strategic Advising: Ability to influence senior stakeholders and provide sound strategic counsel on brand decisions. Collaboration: Experience working cross-functionally with teams across marketing, design, product, and sales. Communication Skills: Excellent written and verbal communication skills, including public speaking and presenting to senior executives. Stakeholder Management: Strong ability to manage multiple stakeholders and navigate complex organizational structures. Research-Driven: Experience in commissioning, analyzing, and applying market research to inform brand strategy decisions. This individual must excel at: Brand Innovation: Ability to bring fresh perspectives to the brand strategy, driving innovation in sponsorships and IP integrations. Project Management: Managing multiple brand initiatives from concept to execution with a focus on timely delivery and high-quality results. Public Speaking: Comfortable presenting to large audiences, representing Sifys brand vision and strategies. Join Sify as a Brand Strategist and be a driving force behind shaping and executing strategic initiatives that reinforce Sifys leadership in the market and elevate its brand identity on a global scale.

Location - Chennai ( Tidel Park)Role & responsibilities - JD for L2 EngineerDetailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2, Cisco SDWAN.Troubleshooting knowledge on routing and switching like BGP, OSPF, VLAN,VTP,STP,EtherChannelWorking knowledge of MPLS-VPNs(L3 and L2 VPNs), IPsec and QOS, load balancing/sharing techniquesWorking knowledge of switching techniques: VLAN, VTP, various flavour of STP, dot1x, Ether- ChannelSolid understanding of design, deployment and supportPerform responsibilities of providing detailed documentation and procedures for all solutionsForeseeing performance bottlenecks and taking corrective measures to avoid the sameHands-on experience in SDWAN solutions like Cisco ViptelaTechnical certifications like Cisco SDWAN, CCNA an added advantageManage the overall process of implementing complex, technical installationsArranging and responsible in scheduling upgradesInvestigating faults in the network platformUpdating network equipment to the latest firmware releasesNote - Immediate joiner & 1 month notice period required

Role & responsibilities 1. NAC implementation, administration, and maintenance (including all components such as load balancers, switches, etc.) 2. NAC server management including Software updates, upgrades. configurational changes, policy creation/modification, VA/PT observations closure, making new entries, removal/purging of old/invalid entries, synchronization between local and remote sites servers, provisioning of access to remote users, etc. 3. Implementation of industry standard/best practices security in a time bound manner Preferred candidate profile Minimum 1 years of experience in network access control solution Skills: 1. Person should have adequate knowledge of network devices. 2. Sound analytical and troubleshooting skills. 3. Good Team Management and co- ordination skills Diploma in Computer Science / Electronics and/ or Telecommunications Engineering / Information Technology OR Bachelors degree in any stream Certification: ACCA Perks and benefits Best in the Industry

Job Opportunity: Field Engineers Locations:Mumbai BKCJoin Sify Technologies, as a Field Network Engineer in MumbaiResponsibilities:Installation, configuration, and maintenanceGood Team Management and co-ordination skillsTimely response to service requestsQualifications:Bachelors degree /Diploma/ Any GraduateProven experience in a similar roleStrong technical skills in NetworkingExcellent problem-solving and communication skillsWillingness to travelBenefits:Competitive salaryHealth insurance and employee benefitsHow to Apply: Send your resume with the subject "Field Engineer Application with the details of Present CTC and Notice period time to apurbabasu.mallik@sifycorp.com

Role & responsibilities 1. B.E./ B.Tech / /M.E/ M.tech / MCA / M.Sc (CS / IT) 2.Engineers should have prior experience in cisco networks and security and SD- WAN technology3. Minimum 6 & 8 years experience.4.CCNP certified in networks security and should also have knowledge on ACI,Firewalls, Load Balancer, IPS, Cisco ASA, Cisco Nexus Switches, CiscoASR Router and SD WAN technology.5.Engineer should have hands on experience in managing and configuring the routers, switches and firewalls.

Were Hiring – Field Engineers at Sify Technologies (SBI Project)! Exciting opportunities await! We are looking for talented Field Engineers to join our team across multiple locations. If you or someone you know has a passion for networking and IT support, this could be the perfect opportunity! Job Details:Position: Field Engineer Key Responsibilities: Provide on-site IT support for banking infrastructure Troubleshoot and resolve network & hardware issues Coordinate with backend teams for system updates & maintenance Ensure timely issue resolution as per SLA standards Eligibility Criteria: Minimum 1 year of experience in networking Diploma (3 years) or any Graduate CCNA certification (Preferred but not mandatory) Salary: Up to 3 LPA

Role: SAP Pre-Sales Solution ArchitectExperience: 12-15 years of SAP experience in product, architecture, systems integration and consulting with last 8+ years of experience specifically as Pre-Sales SAP Solution Architect.Education: Must have technical qualification (B.E/B.Tech)Location: Hyderabad or ChennaiExpertise Areas:Candidate must be a strong Pre-Sales solution architect responsible for solutioning of various types of SAP Projects, namely Cloud Migration, S4 Hana Conversion, deployments with SAP Rise, Upgrades, Implementations, Application Support Services and DR SetupShould be fully well versed and hands-on with SAP Basis areas, hardware sizing and infrastructure related requirementsBasis: Managing SAP system administration, including installation, configuration, performance tuning, and securityInfrastructure: Designing and optimizing SAP infrastructure, including hardware, networking, and cloud platformsShouild be able to assess current systems and recommend enhancements or new solutions to optimize business processesKnowledge and proficiency in SAP technologies and platforms, including ABAP, SAP ECC, S/4HANA, SAP BW/4HANA, SAP Fiori, etc.Responsibilities:Design end-to-end SAP solutions for SAP services.Excellent communication skills is very critical for this role, as this person would be the face of Sify on SAP Solution and must be able to effectively engage with clients and get their mindshare on Sifys SAP capabilitiesCollaborate with internal and external stakeholders (Sales team/BD Team/Customer/Partner/Vendor/SAP) during opportunity stage, solutioning stage and project execution stageGuide the delivery team to develop, configure and implement the solution as per the solution proposed to the customerSpecific focus required:Strong communication and stakeholder management skillsKindly share your resume to gopikumar.mani@sifycorp.com

Job Opportunity: Network Field EngineerLocations: Washim, MaharashtraJoin Sify Technologies, as a Field Network Engineer in WashimResponsibilities:Install, configure, and troubleshoot network equipment.Conduct site surveys and assessments.Collaborate with teams to resolve network issues.Provide technical support to client.Qualifications:Bachelor's degree /Diploma/ Any GraduateProven experience in a similar roleStrong technical skills in NetworkingExcellent problem-solving and communication skillsWillingness to travelBenefits:Competitive salaryHealth insurance and employee benefitsHow to Apply: Send your resume with the subject "Field Engineer Application to apurbabasu.mallik@sifycorp.com

Role & responsibilities 1) 24x7 hands and feet support for L2& L3 for Project related activity.2) Follow up with Service Providers for Link restoration.3) Investigate first line support in Data Centres during failures.4) Onsite support for NOC and GITC technical team during operation/project failures.5) Onsite assistance during IOS upgrade.6) Carrying out Preventive Maintenance for Data Centre.7) Network device installation/de-installation, network cable connectivity/ removal/ replacement as an when required.8) Managing LAN Network. (GITC & Annexe buildings State Bank Bhavan & Annexe buildings)Preferred candidate profile Min 2 Years of hands on exp into DC OperationsCertification : CCNA (Not preferred)Perks and benefits Best In the Industry

Role & responsibilities 1. NAC implementation, administration, and maintenance (including all components such as load balancers, switches, etc.)2. NAC server management including Software updates, upgrades. configurational changes, policy creation/modification, VA/PT observations closure, making new entries, removal/purging of old/invalid entries, synchronization between local and remote sites servers, provisioning of access to remote users, etc.3. Implementation of industry standard/best practices security in a time bound manner.4. Extraction and dissemination of various reports in prescribed formats.5. NAC issue troubleshooting (at server and client level) including handling escalation calls from end-users, resolution of issues as per the defined SLA, coordination with other teams handling NAC dependent Solution components (such as AD, AV, patch management, etc.). the team may require taking remote access of the end- user devices for troubleshootingPreferred candidate profile Min 2 Years of exp into Networking with atleast 1 year into NACHands on exp into Routing & SwitchingPerks and benefits Best in the Industry

The Revenue Assurance Manager is responsible for ensuring accurate and timely renewals and revenue realization. This includes managing the accounts receivable process, resolving billing and collection disputes, ensuring timely collections, and implementing policies to prevent & eliminate revenue leakage. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various departments to optimize financial performance. Key Responsibilities Revenue Assurance Oversee the accounts receivable management, accurate billing, dispute resolution, credit control, cash application, and Renewals. Ensure effective cash flow and accurate revenue recognition. Ensure timely and accurate billing for all products and services. Identify and address potential revenue leakage issues, especially in multi-year contracts with incremental rates, service phase-wise billing, disconnections, etc. Manage the collections process and resolve disputes while adhering to AR policies based on customer category. Ensure compliance with billing and collection timelines, and manage Renewals efficiently with proper billing validation to maintain accuracy. Resolve billing and service-related disputes in collaboration with internal teams within 15 days of invoice generation. Ensure accurate application of cash within seven days of payment receipt to maintain correct receivables and outstanding aging. Regularly monitor and reconcile billing vs. purchase orders. Accounts Receivable Management & Renewals Oversee the full accounts receivable process, including invoicing, submission, collections, and reconciliation. Submit monthly cash forecasts, meet quarterly targets, and obtain balance confirmations each quarter. Monitor aging accounts and take actions to reduce overdue accounts. Collaborate with clients and internal teams to resolve billing disputes and discrepancies. Develop strong client relationships to ensure timely payments and Zero customer escalations due to non-receipt of invoices. Ensure timely submission of renewal proposals (a quarter in advance) and completion of renewals to enable on-time billing as per agreed terms, with zero delays in billing due to pending renewals. Renewals that require solution changes and rate negotiations should be finalized on time, in collaboration with the customer experience and account management teams, to ensure timely billing. Timely escalate overdue accounts and pending Renewals to internal teams for appropriate and prompt action. Ensure timely dunning (reminder) and action for overdue accounts in line with AR policy. Ensure payment application within seven days from payment receipt. Ensure accurate TDS and GST TDS credits on a quarterly basis. Collect Bank Guarantees (BG) and Earnest Money Deposits (EMD) within their expiry period. Reconcile customer accounts periodically, with a quarterly focus on high-value customers. Meet top and high-value customers at least once a quarter. Obtain balance confirmations for receivables over 90 days or amounts above Rs. 15 Lakhs within 15 days after the quarter ends. Ensure 100% accuracy in inventory and renewal data to avoid disputes and revenue leakage. Prepare and present regular AR reports to the Regional Manager - RA. Financial Analysis and Reporting Analyze outstanding aging data, customer payment behaviour, and clients market position to identify trends, risks, and areas of concern related to accounts receivable. Prepare and present detailed monthly and quarterly reports on cash forecasts and pending renewals. Collaborate with the HO team for accurate financial reporting and compliance. Process Improvement Identify opportunities for process improvements in revenue assurance, accounts receivable management, and renewals. Implement best practices and technologies to streamline billing, collection, and renewal processes. Develop and implement solutions to address issues and improve financial outcomes, while fostering knowledge sharing among team members on renewals and accounts receivable processes. Cross-Functional Collaboration Work closely with sales, Customer Experience, and other departments to ensure alignment on billing and renewal processes. Provide insights and recommendations to support business decision-making. Qualifications & Skills Required Bachelors or Masters degree in Finance, Accounting, Business Administration, or a related field. Minimum of 6-7 years of experience in revenue assurance, accounts receivable management, or a related role. Strong knowledge of MS office Proficiency in financial analysis and reporting tools. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Detail-oriented with the ability to manage multiple priorities.

Job Summary:The Network Incident Manager is responsible for overseeing and managing network-related incidents within an organization. This role ensures that all network issues are promptly detected, investigated, and resolved in a timely manner, while minimizing the impact on business operations. The Network Incident Manager will lead a team of network engineers and collaborate with other IT teams, Telcos, and stakeholders to ensure high availability, reliability, and performance of network infrastructure. Experience: 5+ years of experience in network management, incident management, or network operations, with at least 2 years in a leadership or managerial role. Proven experience in managing large-scale network incidents, network outages, and troubleshooting complex networking issues. Strong knowledge of networking protocols (TCP/IP, Routing & Switching, DNS, HTTP, etc.), network hardware (routers, switches, firewalls), and network monitoring tools (e.g., CA, Solarwind etc.,). Technical Skills: Deep understanding of network infrastructure, including LAN, WAN, VPN etc., Expertise in incident management tools and practices (e.g., ServiceNow). Familiarity with ITIL-based service management processes. Required Skills and Qualifications: Bachelors degree in computer science, Information Technology, Networking, or related field. Relevant certifications (e.g., Cisco CCNA or CCNP) are a plus. Incident Management: Monitor the network to identify incidents, disruptions, or service degradations. Utilize network monitoring tools and systems to proactively detect and track issues. Collaborate with network engineers and support teams/Telcos to analyse, diagnose, and resolve incidents affecting network services, connectivity, and performance. Classify incidents based on severity and impact to prioritize response efforts, ensuring business-critical services are restored with the least disruption. Escalate unresolved incidents to higher-level technical teams or vendors, ensuring timely resolution according to established SLAs (Service Level Agreements). Manage the resolution process, ensuring that solutions are implemented to restore normal service as quickly as possible. Oversee root cause analysis and corrective actions to prevent recurrence. Leadership and Coordination: Lead and coordinate cross-functional teams (network engineers, operations, security, Telco and Customers) during major network incidents, ensuring clear communication and timely updates to stakeholders. Provide regular incident status updates to internal stakeholders, including senior management, and keep customers informed of network issues and resolutions when required. Conduct post-incident reviews to evaluate incident response, Knowledge document lessons learned, and implement improvements to incident management processes and systems. Process Improvement: Maintain detailed records of incidents, responses, resolutions, and outcomes. Provide regular reports on incident trends, recurring issues, and improvements made. Recommend improvements to network architecture, monitoring tools, and incident management procedures to enhance the organization's network reliability and incident response capabilities. Ensure that incident management processes comply with industry best practices, service management frameworks (e.g., ITIL), and company policies. Network Performance Monitoring: Work with the network monitoring team to establish proactive network performance monitoring strategies that detect potential issues before they escalate into incidents. Ensure that network infrastructure is adequately scaled to handle traffic loads, and collaborate with other teams to avoid potential incidents caused by resource bottlenecks. Team Development: Provide training and mentorship to junior staff and incident response teams to improve their technical skills and incident management capabilities. Foster collaboration across departments (such as operations, security, and support) to ensure effective response to incidents and enhance network reliability. Soft Skills: Excellent communication skills, both written and verbal, for effective stakeholder , customer management and reporting. Strong leadership and team management skills, with the ability to work under pressure during high-severity incidents. Strong problem-solving skills and the ability to think critically during network incidents. Preferred Qualifications: Experience with large enterprise network environments and multi-site network infrastructure. Certifications in network technologies (e.g., Cisco, NSE, or equivalent). Knowledge of network Operation principles and incident response. Work Environment: Primarily office-based with occasional on-call responsibilities for after-hours or weekend incident response. Ability to work in a fast-paced, high-pressure environment.

Designation Network EngineersJob Install, configure, and maintain network and security equipment and services. Responsibility Perform troubleshooting analysis of LAN/WAN/ISDN/firewall/VPN/SDWAN issues. Document network problems and resolution for future reference. Proactively monitors and ensures network availability, performance, and network security. Log, track and take ownership of network/connectivity issues and resolve issues to the satisfaction of all stake holders. Independently engage with customers to setup network connectivity. This role requires one to be comfortable interfacing with customers, service providers and vendor support engineers. Co-ordinate with vendor TAC to identify the root cause issue. Maintain network device connectivity inside data centre & bank side. Education and experience: Bachelors degree or Diploma in engineering with suitable Qualification in IT or related fields. Relevant working experience is compulsory in network troubleshooting of a reputed organization (preferably handled network with 50 network elements) For candidates holding Bachelors Degree in Engineering CCNA/JNCIA Certification is a must. Key A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network. Competencies A practical level of experience implementing and administrating TCP/IP-based network. Expert in protocols BGP is a must, OSPF, HSRP, VRRP. Hands on experience in any one of the Juniper, Cisco, Fortinet Firewalls &Knowledge in Cisco ACI Experience on STP, VLAN, SVI, LACP Experience in handling GRE, P-VPN, P-NAT, P-Routing, and Clustering in FW Knowledge in protocols TCP,UDP & IPV6 Knowledge in IOS upgrade Knowledge/Experience in Radius, TACACS & TACAS+ • Knowledge in NMS,SYSLOG & SNMP communication. Basic Knowledge in FTP server communication/Connection. 8-14 years hands on experience with Juniper/Cisco Switches, Cisco Routers,Cables, Racks, Cisco ASA/Juniper/Fortigate Firewalls, Bachelors degree (preferably IT engineering related) CCNA or CCNP are preferred. Ability and willingness to work in shifts including on weekends and holidays.

Designation Network EngineersJob Install, configure, and maintain network and security equipment and services. Responsibility Perform troubleshooting analysis of LAN/WAN/ISDN/firewall/VPN/SDWAN issues. Document network problems and resolution for future reference. Proactively monitors and ensures network availability, performance, and network security. Log, track and take ownership of network/connectivity issues and resolve issues to the satisfaction of all stake holders. Independently engage with customers to setup network connectivity. This role requires one to be comfortable interfacing with customers, service providers and vendor support engineers. Co-ordinate with vendor TAC to identify the root cause issue. Maintain network device connectivity inside data centre & bank side. Education and experience: Bachelors degree or Diploma in engineering with suitable Qualification in IT or related fields. Relevant working experience is compulsory in network troubleshooting of a reputed organization (preferably handled network with 50 network elements) For candidates holding Bachelors Degree in Engineering CCNA/JNCIA Certification is a must. Key A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network. Competencies A practical level of experience implementing and administrating TCP/IP-based network. Expert in protocols BGP is a must, OSPF, HSRP, VRRP. Hands on experience in any one of the Juniper, Cisco, Fortinet Firewalls &Knowledge in Cisco ACI Experience on STP, VLAN, SVI, LACP Experience in handling GRE, P-VPN, P-NAT, P-Routing, and Clustering in FW Knowledge in protocols TCP,UDP & IPV6 Knowledge in IOS upgrade Knowledge/Experience in Radius, TACACS & TACAS+ • Knowledge in NMS,SYSLOG & SNMP communication. Basic Knowledge in FTP server communication/Connection. 5-6 years hands on experience with Juniper/Cisco Switches, Cisco Routers,Cables, Racks, Cisco ASA/Juniper/Fortigate Firewalls, Bachelors degree (preferably IT engineering related) CCNA or CCNP are preferred. Ability and willingness to work in shifts including on weekends and holidays.

Designation L1 Network EngineersJob Install, configure, and maintain network and security equipment and services. Responsibility Perform troubleshooting analysis of LAN/WAN/ISDN/firewall/VPN/SDWAN issues. Document network problems and resolution for future reference. Proactively monitors and ensures network availability, performance, and network security. Log, track and take ownership of network/connectivity issues and resolve issues to the satisfaction of all stake holders. Independently engage with customers to setup network connectivity. This role requires one to be comfortable interfacing with customers, service providers and vendor support engineers. Co-ordinate with vendor TAC to identify the root cause issue. Maintain network device connectivity inside data centre & bank side. Education and experience: Bachelors degree or Diploma in engineering with suitable Qualification in IT or related fields. Relevant working experience is compulsory in network troubleshooting of a reputed organization (preferably handled network with 50 network elements) For candidates holding Bachelors Degree in Engineering CCNA/JNCIA Certification is a must. Key A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network. Competencies A practical level of experience implementing and administrating TCP/IP-based network. Expert in protocols BGP is a must, OSPF, HSRP, VRRP. Hands on experience in any one of the Juniper, Cisco, Fortinet Firewalls & 1-4 years hands on experience with Juniper/Cisco Switches, Cisco Routers,Cables, Racks, Cisco ASA/Juniper/Fortigate Firewalls, Bachelors degree (preferably IT engineering related) CCNA or CCNP are preferred. Ability and willingness to work in shifts including on weekends and holidays.

Resource: L2 Support Engineer (SRE Chaos Engineering)Area: Private cloud VMware, OpenStack, Kubernetes Linux, Monitoring, Reliability EngineeringDefining & implementing practices in Resiliency Engineering, Automation, Observability & Chaos Testing while also engraining a proactive Chaos Culture that thinks reliability first designScope of work Supervise a team of SREs, ensuring that production applications which team supports are stable, reliable, and well documented. Own end to end availability and performance of mission critical service. Contributing to the design/architecture of the system. Analyze system architectures to identify single points of failure and other areas that may present a resiliency deficiency. Develop software to automate chaos and resiliency test cases that simulate failures in a system that performs financial data processing. Integrate Chaos engineering with CI/CD process. Establish a process to define a hypothesis around a steady-state and to simulate real-world events. Executing Game Days on mission critical applications. Identification of top errors, reliability issues and driving root cause to avoid repeat of incidents. Ability to analyze and debug complex issues across tiers from frontend to mid-tier to infrastructure. Hands on experience on any Chaos tool (Harness, Litmus, Gremlin, Chaos monkey, and ChaosBlade). Mindset to identify and explore chaotic situations and conduct formalized experiments. Experience with monitoring and logging tools (e. g. Datadog, ELK, Prometheus, Grafana). Experience with Kubernetes and Docker. Deep understanding of SRE concepts like SLAs, SLOs, SLIs, and error budgets. Experience working on cross department efforts by communicating and negotiating with multiple teams to accomplish goals. Expert with troubleshooting issues and bugs. Programming experience (Python/Go/shell). Experience in financial domain (desirable). Prior SRE/DevOps experience desirable.Skill Set Experience in OS platforms (windows, linux, centos, ubuntu etc., ) highly skilled Site Reliability Engineer to join our Technology team and will be working as part of a cross-functional product team to create elegant solutions to highly complex and intricate business challenges. Ability to prioritize and multitask. Excellent communication and interpersonal skills.RegardsGopikumar.Mgopikumar.mani@sifycorp.com

Resource: L2 Support Engineer (Infra)Area: Includes Bare Metal, VMware, and OpenStack in production, DevOps, Kubernetes(K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, and Neutron etc.,)Scope of work Troubleshooting related to Virtualization and Storage across VMware and OpenStack Perform Incident management, Problem management and capacity management tasks. Maintain and contribute to Standard Operating Procedures for common operational tasks Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack and bare metal Manage alerts through use of various monitoring tools, dashboards and email. Devops, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, and Neutronetc.,) • BCP management. Creating and assigning tickets to appropriate teams. Preparing reports for audits, compliance, patching etc. Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLA Work on Tasks assigned by L3s Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning Skill Set Knowledge in OS platforms (windows, linux, ubuntu, centos etc.,) Knowledge in Cloud technologies (VMWARE suite, Open stack) Hands on experience in ticketing and monitoring systems ( Ex BMC suite- TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills. • Certification in any domain: DevOps, Ansible Best Regards,Gopikumar MHuman ResourcesM: 9884091504E: Gopikumar.mani@sifycorp.comSIFY Technologies Limited

Resource: L1 Support Engineer (Infra) Area: Includes Bare Metal, VMware, and OpenStack in production Scope of work • Single-Point of Contact for internal customers over Voice, Email & Tickets • Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal • Manage alerts through use of various monitoring tools, dashboards, and email. • BCP management. • Creating and assigning tickets to appropriate teams. • Preparing reports for audits, compliance, patching etc. • Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLA. • Work on Tasks assigned by L3s and L2s. Skill Set • Knowledge in OS platforms (windows, linux, etc.,) • Knowledge in Cloud technologies (VMware suite, Open stack) • Hands on experience in ticketing and monitoring systems ( Ex BMC suite- TSSA, REMEDY etc.,). • Ability to prioritize and multitask. • Excellent communication and interpersonal skills. Best Regards,Gopikumar MHuman ResourcesM: 9884091504E: Gopikumar.mani@sifycorp.comSIFY Technologies Limited

Resource: L3 Support Engineer (Infra)Area: Includes Bare Metal, VMware and OpenStack, backup and archival and compliance in productionScope of work Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMware, OpenStack and backup & archival. Perform Incident management, Problem management and capacity management tasks. Devops, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, Neutronand ceph etc.,) Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning. Maintain and contribute to Standard Operating Procedures for common operational tasks. Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting and analysis. Storage, Backup, DR, Availability Management. Scripting and Automating tasks and processes. Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential, and various other backups. Responsible for Service request management, Incident Management, Change Management and problem resolution for all critical incidents. Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution. Provide support and participate in the CAB and change control process. Provide appropriate inputs to the Problem management process, RCA preparation. Drive timely resolution of service requests, incidents and periodically communicate status. Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes. Assist in integrating processes into Service management tools (BMC ITSM). Identify and recommend improvements to existing processes. Notify, escalate, and communicate to senior management on status of critical service requests, major incidents and changes as necessarySkill Set Experience in OS platforms (windows, linux, centos, ubuntu etc.,) • Experience in Cloud technologies (VMware suite) and open stack. Hands on experience in ticketing and monitoring systems ( Ex BMC suite- ITSM, TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills.

Network Engineers:Install, configure, and maintain network and security equipment and services. Perform troubleshooting analysis of LAN/WAN/ISDN/firewall/VPN/SDWAN issues. Document network problems and resolution for future reference. Proactively monitors and ensures network availability, performance, and network security. Log, track and take ownership of network/connectivity issues and resolve issues to the satisfaction of all stake holders. Independently engage with customers to setup network connectivity. This role requires one to be comfortable interfacing with customers, service providers and vendor support engineers. Co-ordinate with vendor TAC to identify the root cause issue. Maintain network device connectivity inside data centre & bank side. Bachelors degree or Diploma in engineering with suitable Qualification in IT or related fields. Relevant working experience is compulsory in network troubleshooting of a reputed organization (preferably handled network with 50 network elements) For candidates holding Bachelors Degree in Engineering CCNA/JNCIA Certification is a must. A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network. A practical level of experience implementing and administrating TCP/IP-based network. Expert in protocols BGP is a must, OSPF, HSRP, VRRP. Hands on experience in any one of the Juniper, Cisco, Fortinet Firewalls &Knowledge in Cisco ACI Experience on STP, VLAN, SVI, LACP Experience in handling GRE, P-VPN, P-NAT, P-Routing, and Clustering in FW Knowledge in protocols TCP,UDP & IPV6 Knowledge in IOS upgrade Knowledge/Experience in Radius, TACACS & TACAS+ • Knowledge in NMS,SYSLOG & SNMP communication. Basic Knowledge in FTP server communication/Connection. 5-6 years hands on experience with Juniper/Cisco Switches, Cisco Routers,Cables, Racks, Cisco ASA/Juniper/Fortigate Firewalls, Bachelors degree (preferably IT engineering related) CCNA or CCNP are preferred. Ability and willingness to work in shifts including on weekends and holidays.

Network Engineers:Install, configure, and maintain network and security equipment and services. Perform troubleshooting analysis of LAN/WAN/ISDN/firewall/VPN/SDWAN issues. Document network problems and resolution for future reference. Proactively monitors and ensures network availability, performance, and network security. Log, track and take ownership of network/connectivity issues and resolve issues to the satisfaction of all stake holders. Independently engage with customers to setup network connectivity. This role requires one to be comfortable interfacing with customers, service providers and vendor support engineers. Co-ordinate with vendor TAC to identify the root cause issue. Maintain network device connectivity inside data centre & bank side. Bachelors degree or Diploma in engineering with suitable Qualification in IT or related fields. Relevant working experience is compulsory in network troubleshooting of a reputed organization (preferably handled network with 50 network elements) For candidates holding Bachelors Degree in Engineering CCNA/JNCIA Certification is a must. A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network. A practical level of experience implementing and administrating TCP/IP-based network. Expert in protocols BGP is a must, OSPF, HSRP, VRRP. Hands on experience in any one of the Juniper, Cisco, Fortinet Firewalls &Knowledge in Cisco ACI Experience on STP, VLAN, SVI, LACP Experience in handling GRE, P-VPN, P-NAT, P-Routing, and Clustering in FW Knowledge in protocols TCP,UDP & IPV6 Knowledge in IOS upgrade Knowledge/Experience in Radius, TACACS & TACAS+ • Knowledge in NMS,SYSLOG & SNMP communication. Basic Knowledge in FTP server communication/Connection. 5-6 years hands on experience with Juniper/Cisco Switches, Cisco Routers,Cables, Racks, Cisco ASA/Juniper/Fortigate Firewalls, Bachelors degree (preferably IT engineering related) CCNA or CCNP are preferred. Ability and willingness to work in shifts including on weekends and holidays.

Network Engineers:Install, configure, and maintain network and security equipment and services. Perform troubleshooting analysis of LAN/WAN/ISDN/firewall/VPN/SDWAN issues. Document network problems and resolution for future reference. Proactively monitors and ensures network availability, performance, and network security. Log, track and take ownership of network/connectivity issues and resolve issues to the satisfaction of all stake holders. Independently engage with customers to setup network connectivity. This role requires one to be comfortable interfacing with customers, service providers and vendor support engineers. Co-ordinate with vendor TAC to identify the root cause issue. Maintain network device connectivity inside data centre & bank side. Bachelors degree or Diploma in engineering with suitable Qualification in IT or related fields. Relevant working experience is compulsory in network troubleshooting of a reputed organization (preferably handled network with 50 network elements) For candidates holding Bachelors Degree in Engineering CCNA/JNCIA Certification is a must. A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network. A practical level of experience implementing and administrating TCP/IP-based network. Expert in protocols BGP is a must, OSPF, HSRP, VRRP. Hands on experience in any one of the Juniper, Cisco, Fortinet Firewalls &Knowledge in Cisco ACI Experience on STP, VLAN, SVI, LACP Experience in handling GRE, P-VPN, P-NAT, P-Routing, and Clustering in FW Knowledge in protocols TCP,UDP & IPV6 Knowledge in IOS upgrade Knowledge/Experience in Radius, TACACS & TACAS+ • Knowledge in NMS,SYSLOG & SNMP communication. Basic Knowledge in FTP server communication/Connection. 5-6 years hands on experience with Juniper/Cisco Switches, Cisco Routers,Cables, Racks, Cisco ASA/Juniper/Fortigate Firewalls, Bachelors degree (preferably IT engineering related) CCNA or CCNP are preferred. Ability and willingness to work in shifts including on weekends and holidays.

Resource: L3 Support Engineer (Infra)Area: Includes Bare Metal, VMware and OpenStack, backup and archival and compliance in productionScope of work • Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMware, OpenStack and backup & archival. Perform Incident management, Problem management and capacity management tasks. Devops, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, Neutronand ceph etc.,) Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning. Maintain and contribute to Standard Operating Procedures for common operational tasks. Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting and analysis. Storage, Backup, DR, Availability Management. Scripting and Automating tasks and processes. Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential, and various other backups. Responsible for Service request management, Incident Management, Change Management and problem resolution for all critical incidents. Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution. Provide support and participate in the CAB and change control process. Provide appropriate inputs to the Problem management process, RCA preparation. Drive timely resolution of service requests, incidents and periodically communicate status. Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes. Assist in integrating processes into Service management tools (BMC ITSM). Identify and recommend improvements to existing processes. Notify, escalate, and communicate to senior management on status of critical service requests, major incidents and changes as necessary.Skill Set • Experience in OS platforms (windows, linux, centos, ubuntu etc.,) • Experience in Cloud technologies (VMware suite) and open stack. Hands on experience in ticketing and monitoring systems ( Ex BMC suite- ITSM, TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills.

L2 Support Engineer (SRE Chaos Engineering)Area: Private cloud VMware, OpenStack, Kubernetes Linux, Monitoring, Reliability EngineeringDefining & implementing practices in Resiliency Engineering, Automation, Observability & Chaos Testing while also engraining a proactive Chaos Culture that thinks reliability first designScope of work • Supervise a team of SREs, ensuring that production applications which team supports are stable, reliable, and well documented. Own end to end availability and performance of mission critical service. Contributing to the design/architecture of the system. Analyze system architectures to identify single points of failure and other areas that may present a resiliency deficiency. Develop software to automate chaos and resiliency test cases that simulate failures in a system that performs financial data processing. Integrate Chaos engineering with CI/CD process. Establish a process to define a hypothesis around a steady-state and to simulate real-world events. Executing Game Days on mission critical applications.Identification of top errors, reliability issues and driving root cause to avoid repeat of incidents.Ability to analyze and debug complex issues across tiers from frontend to mid-tier to infrastructure.Hands on experience on any Chaos tool (Harness, Litmus, Gremlin, Chaos monkey, and ChaosBlade).Mindset to identify and explore chaotic situations and conduct formalized experiments.Experience with monitoring and logging tools (e. g. Datadog, ELK, Prometheus, Grafana).Experience with Kubernetes and Docker.Deep understanding of SRE concepts like SLAs, SLOs, SLIs, and error budgets.Experience working on cross department efforts by communicating and negotiating with multiple teams to accomplish goals.Expert with troubleshooting issues and bugs.Programming experience (Python/Go/shell).Experience in financial domain (desirable).Prior SRE/DevOps experience desirable.Skill Set "Experience in OS platforms (windows, linux, centos, ubuntu etc., ) highly skilled Site Reliability Engineer to join our Technology team and will be working as part of a cross-functional product team to create elegant solutions to highly complex and intricate business challenges.Ability to prioritize and multitask. Excellent communication and interpersonal skills

L1 Support Engineer (Infra)Area: Includes Bare Metal, VMware, and OpenStack in productionScope of work: Single-Point of Contact for internal customers over Voice, Email & Tickets Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal Manage alerts through use of various monitoring tools, dashboards, and email. BCP management. Creating and assigning tickets to appropriate teams. Preparing reports for audits, compliance, patching etc. Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLA. Work on Tasks assigned by L3s and L2s.Skill Set: Knowledge in OS platforms (windows, linux, etc.,) Knowledge in Cloud technologies (VMware suite, Open stack) Hands on experience in ticketing and monitoring systems ( Ex BMC suite- TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills.

L2 Support Engineer (Infra)Area: Includes Bare Metal, VMware, and OpenStack in production, DevOps, Kubernetes(K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, and Neutron etc.,)Scope of work Troubleshooting related to Virtualization and Storage across VMware and OpenStack Perform Incident management, Problem management and capacity management tasks. Maintain and contribute to Standard Operating Procedures for common operational tasks Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack and bare metal Manage alerts through use of various monitoring tools, dashboards and email. Devops, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, and Neutronetc.,) • BCP management. Creating and assigning tickets to appropriate teams. Preparing reports for audits, compliance, patching etc. Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLA Work on Tasks assigned by L3s Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning .Skill Set • Knowledge in OS platforms (windows, linux, ubuntu, centos etc.,) Knowledge in Cloud technologies (VMWARE suite, Open stack) Hands on experience in ticketing and monitoring systems ( Ex BMC suite- TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills. • Certification in any domain: DevOps, Ansible

L3 Support Engineer (Infra)Includes Bare Metal, VMware and OpenStack, backup and archival and compliance in production Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMware, OpenStack and backup & archival. Perform Incident management, Problem management and capacity management tasks. Devops, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, Neutronand ceph etc.,) Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning. Maintain and contribute to Standard Operating Procedures for common operational tasks. Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting and analysis. Storage, Backup, DR, Availability Management. Scripting and Automating tasks and processes. Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential, and various other backups. Responsible for Service request management, Incident Management, Change Management and problem resolution for all critical incidents. Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution. Provide support and participate in the CAB and change control process. Provide appropriate inputs to the Problem management process, RCA preparation. Drive timely resolution of service requests, incidents and periodically communicate status. Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes. Assist in integrating processes into Service management tools (BMC ITSM). Identify and recommend improvements to existing processes. Notify, escalate, and communicate to senior management on status of critical service requests, major incidents and changes as necessary Experience in OS platforms (windows, linux, centos, ubuntu etc.,) • Experience in Cloud technologies (VMware suite) and open stack. Hands on experience in ticketing and monitoring systems ( Ex BMC suite- ITSM, TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills..

L3 Support Engineer (Infra)Includes Bare Metal, VMware and OpenStack, backup and archival and compliance in production Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMware, OpenStack and backup & archival. Perform Incident management, Problem management and capacity management tasks. Devops, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, Neutronand ceph etc.,) Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning. Maintain and contribute to Standard Operating Procedures for common operational tasks. Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting and analysis. Storage, Backup, DR, Availability Management. Scripting and Automating tasks and processes. Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential, and various other backups. Responsible for Service request management, Incident Management, Change Management and problem resolution for all critical incidents. Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution. Provide support and participate in the CAB and change control process. Provide appropriate inputs to the Problem management process, RCA preparation. Drive timely resolution of service requests, incidents and periodically communicate status. Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes. Assist in integrating processes into Service management tools (BMC ITSM). Identify and recommend improvements to existing processes. Notify, escalate, and communicate to senior management on status of critical service requests, major incidents and changes as necessary Experience in OS platforms (windows, linux, centos, ubuntu etc.,) • Experience in Cloud technologies (VMware suite) and open stack. Hands on experience in ticketing and monitoring systems ( Ex BMC suite- ITSM, TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills..