About the role;As the Customer Relationship Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILA?s standards of service and professionalism.Key Responsibilities:? Reception Managemento Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience.o Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available.o Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individualo Maintain a hospitality-focused outlook and always present a polished, professional appearance.? Client and Guest Supporto Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently.o Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service.o Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken.o Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT).o Ensure all complaints are addressed and resolved, with proper communication to stakeholders.o Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional.? Facility Coordinationo Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling.o Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint.? Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards.? Data Analysis Reporting: Analyse data to prepare daily call log summaries and monthly MIS reports, providing insights for management.? Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required.? Lost Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately.? Shift Handover: Edit the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team.Required Qualifications and Skills:? High school diploma or equivalent. A bachelor?s degree in Hospitality, Business Administration, or a related field is a plus.? 2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry.? Excellent communication and interpersonal skills.? Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint).? Willingness to work in a fast-paced environment with multitasking ability? Customer-oriented mindset with a passion for providing exceptional service? Willingness to work in flexible shifts, weekends and holidays is an added advantage.About the company:SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 22,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers.SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA?s development arm is currently constructing 750,000 sqft of Real EstateNorwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.

Job Summary:The Shift Engineer at SILA is tasked with managing and supervising utility services at the premises, focusing on effective maintenance and adherence to safety protocols. This role includes coordinating with the technical team, performing regular inspections, and addressing maintenance requirements to ensure seamless operations and optimal performance.Key Responsibilities: Utility Management: Oversee and manage utility services on-site with the support of the technical team. Preventive Maintenance: Ensure adherence to the Planned Preventive Maintenance (PPM) schedule and monitor its implementation. Site Inspections: Conduct regular site inspections to identify and address any potential risks or equipment breakdowns. Tracking Documentation: Maintain trackers for defect liability periods and AMC schedules as per vendor agreements. Complaint Resolution: Ensure timely resolution of complaints raised by residents, addressing issues promptly. Team Briefings: Provide daily briefings to the technical team to ensure alignment and efficient workflow. Record Keeping: Maintain checklists and logbooks for all utility equipment to ensure accurate tracking and documentation. Safety Compliance: Ensure all staff use necessary safety equipment during maintenance and servicing tasks. Risk Assessment: Conduct risk assessments of the premises with the team and prioritize addressing high-risk issues. Client Signoff: Ensure proper client signoff on monthly attendance records for staff deployed at the site. Reporting: Prepare and present daily, weekly, and monthly reports regarding site operations and maintenance activities.Qualifications: Bachelors in Electrical Engineering or related field Proven experience in facilities management or a similar role. Strong understanding of utility systems and maintenance procedures. Excellent problem-solving skills and attention to detail. Effective communication and leadership abilities. Ability to work collaboratively with technical teams and other stakeholders. Knowledge of safety regulations and risk management.Additional Information: The Shift Engineer will work on a shift basis, ensuring coverage for all operational hours. Must be available for on-call support in case of emergencies.About the company:SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 22,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers.SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA?s development arm is currently constructing 750,000 sqft of Real EstateNorwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.