As a Senior Software Engineer, you will be working together as a lead with a team of skilled software engineers to build out and maintain our Equity Management SaaS Application. You will be responsible for implementing new features, enhancements, and fixes to the product through work items planned in the current sprint and actively participating in planning, refinement, and retrospective meetings. You will be working in a product team, alongside Engineers and QA Engineers, following an Agile SDLC to create new products and maintain existing applications with C#, .Net, Angular, HTML, CSS, JavaScript, Oracle PL/SQL. You will be a great fit for this position if quality is at the forefront of your development best practices and you are willing to continuously learn new things to better yourself, your career, and our product Responsibilities* Focus and commitment to solving complex software development items that meet customer expectations. Review work items to estimate and assist junior engineers in creating design solutions. Be involved with SDLC from requirements to test but own executing development of features bug fixes that is clean, reusable, maintainable code in .Net, C# and Angular. Make necessary database changes to support ongoing development tasks Build quality into all tasks, ensure adequate unit testing and support quality assurance engineers in testing completed items Lead code reviews and architecture discussions Achievements/Goals* Sound Knowledge in SDLC,OOPS(LLD), DB Design .Net, C# and Angular and should be able solve technical design/coding scenarios Bachelors degree in Computer Science, or equivalent work experience 5.5 years experience designing and developing SaaS web applications using .Net, C#, Angular 5+ years experience w/dat

The Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills. Work timings and location: Eastern shift timings, (5:00 PM to 2:30 AM IST) Work from office - Hyderabad location Responsibilities: Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management Coach Mentor teams in performing their duties effectively. Lead and Manage Customer Success teams and provide them guidance mentorship. Develop implement strategic plans for Customer Success in alignment with overall business objective. Identify of Process improvements and bringing efficiency Act as strong advocate for customers and ensure that their needs concerns are addressed effectively. Monitor team performance and take corrective actions. Implement career development and growth opportunities for team members. Hire Talent according to needs groom them to succeed. Goals: Retained Revenue 95% Case Resolution should be resolved with-in 30days Improve on First Contact Resolution time Adherence Measure internal SLA and Quality Audit Keep attrition below 15% Accurate forecast for each quarter that is within 5% of the GRR, RRR Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR Requirements: Bachelor s Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success teams of approximately 10 members directly. 5+ years of experience in managerial roles. Experience working in large-scale organizations with diverse teams and processes. Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. High attention to detail with working knowledge of reporting and analytics solutions. Strong knowledge and experience in CSA (Customer Success Associate) activities. High level of agility and ability to manage change effectively. Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders. Experience improving customer experience and driving increased retention and growth. Proven track record of managing and leading Customer Success teams while dealing with global clients. Expertise in team building, coaching, and developing talent within Customer Success. Strong leadership and team management skills. Experience managing large volumes of uncovered or low-touch customers is desirable. Proficiency with Salesforce: The Customer Company or experience with any CRM tool. Experience working in a software company, particularly in renewals, retention, or customer success departments. Hands-on experience in resolution and escalation management. Bachelor s Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success

The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills. Work timings and location: Eastern shift timings, (5:00 PM to 2:30 AM IST) Work from office - Hyderabad location Responsibilities: Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management Coach Mentor teams in performing their duties effectively. Lead and Manage Customer Success teams and provide them guidance mentorship. Develop implement strategic plans for Customer Success in alignment with overall business objective. Identify of Process improvements and bringing efficiency Act as strong advocate for customers and ensure that their needs concerns are addressed effectively. Monitor team performance and take corrective actions. Implement career development and growth opportunities for team members. Hire Talent according to needs groom them to succeed. Goals: Retained Revenue 95% Case Resolution should be resolved with-in 30days Improve on First Contact Resolution time Adherence Measure internal SLA and Quality Audit Keep attrition below 15% Accurate forecast for each quarter that is within 5% of the GRR, RRR Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR Requirements: Bachelor s Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success teams of approximately 10 members directly. 5+ years of experience in managerial roles. Experience working in large-scale organizations with diverse teams and processes. Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. High attention to detail with working knowledge of reporting and analytics solutions. Strong knowledge and experience in CSA (Customer Success Associate) activities. High level of agility and ability to manage change effectively. Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders. Experience improving customer experience and driving increased retention and growth. Proven track record of managing and leading Customer Success teams while dealing with global clients. Expertise in team building, coaching, and developing talent within Customer Success. Strong leadership and team management skills. Experience managing large volumes of uncovered or low-touch customers is desirable. Proficiency with Salesforce: The Customer Company or experience with any CRM tool. Experience working in a software company, particularly in renewals, retention, or customer success departments. Hands-on experience in resolution and escalation management. Bachelor s Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success

We are looking for candidates with: A passion for high quality software engineering and technology An interest in working on large-scale data challenges across different technologies Strong educational credentials Drive and ambition to achieve, thrive, and succeed Likes to solve challenges in connectivity space which offer mostly desktop system software experience Our engineering managers are both technically gifted and can work well with others to solve difficult problems. Technologies frequently change, and the successful candidate must have the ability to rapidly master new software languages and technologies. Tasks: Analyzes, designs, develops and documents commercial software products Work on the research, development, testing, and maintenance of new and existing odbc and jdbc drivers Demonstrates high aptitude in a variety of software engineering concepts, practices, and procedures Relies on extensive experience and judgment to plan and accomplish goals Take ownership of development work through to delivery, including fully automated testing of components Provides technical support to project team members. Participate in design and code reviews Manages the team as a supervisor and mentor to accomplish engineering tasks and objectives. Will perform team leadership for a team of engineers Sets goals and measures against the goals. Changes the processes and upskills the team as need arises. Requirements - 10-14 years of web application development experience in a fast-paced agile environment experience required 2+ years of People Management Experience managing and mentoring a team of 8+ Engineers a

Work with internal and external teams using CRMs like Salesforce. Ability to action on tickets based on severity and SLAs Proactive approach to reach out to Stakeholders across multiple business units. Basic understanding of Quotes, invoices, Pos, Renewals etc. Achievements/Goals* Work with internal and external teams using CRMs like Salesforce. Ability to action on tickets based on severity and SLAs Proactive approach to reach out to Stakeholders across multiple business units. Basic understanding of Quotes, invoices, Pos, Renewals etc. Qualifications / Requirements* Freshers (2022- 2023 pass out) - (B.com/BBA (Finance)/MBA (Finance) background) 0-1 year of experience. Immediate joiners are most welcome. Must have above 65% in all academic (10th, 12th

Work Timings: 2:30PM- 11:30PM Job Summary Manage Professional Services in accordance with established standards and guidelines. Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary. Regularly follow-up with clients to ensure that our service offerings are meeting their expectations. Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct. Ensure proper client training materials are developed and readily available. Provide on-going development, feedback, coaching and mentoring to Professional Services team. Provide tactical leadership and support to the regional consultants and assist in planning and implementation. Maintain 25% billability (annual) Roles and Responsibilities Mentor all Consultants to increase their skills and promote consistency Work cross-functionally to create and update internal and external documents that support the implementation. Develop and implement best practices that result in the more efficient implementation of the solution, primarily for the implementation consulting role but also in coordination with other business units as needed. Anticipate future resource requirements and assist with the hiring process. Assist with client projects where consultant issues have been escalated to Insight Software management.Work Experience: 12+ years of experience in Consultancy and/or Project Management with a successful track record of working in a variety of customer-facing situations for either a Consultancy company or a Software and Services company. 5-

The User Enablement Content Development manager oversees content development and content roadmap management across multiple products to drive product adoption and build experts. In this role, you and your team are responsible for developing software documentation and software product training for our customers and partners. You will lead a global team of content developers. You will excel independently and as a leader, while working in a hyper-growth, fast-paced environment with tight deadlines and still deliver high-quality work. You must be detail-oriented, organized, and concise. Excellent leadership capabilities are critical. Primary Responsibilities Responsible for Content development for multiple products, in various stages of development, with varying release cycles. Lead a Content Development team; motivate, challenge, coach, and manage: Define standards for excellence in content development standards Motivate and engage team members, challenging each to produce their best work Coach employees and create opportunities to further their growth Assign projects and timelines; hold the team accountable for achieving targets. Evaluate documentation and enablement content Measure and manage team progress against production quality and organizational objectives. Design/develop/deliver engaging learning experiences throughout the software user s life-cycle. Collaborate cross-functionally to ensure we meet all business needs. Manage projects related to departmental strategic initiatives and reporting.

We re looking for a talented Engineering Manager to lead a team responsible for developing, supporting, and maintaining our class-leading suite of Enterprise Performance Management products. The chosen candidate must be a self-starter, possess great organizational skills, and have excellent communication abilities. A proven results-oriented person with a delivery focus and demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment. We enjoy our work as much as we enjoy working together and want Engineering Managers who can get things done while having a positive influence on our workplace environment. The successful candidate must have a passion for software development, deeply care about code quality, and be committed to continuous improvement. Responsibilities As a development/technical manager, you will be responsible for all aspects of software product development such as planning, helping adopt best design/architecture, execution of sprints and end-to-end delivery of product features As a senior technical leader, you will guide team in designs/architecture, create PoCs, develop good quality of code, review PRs and be a technical expert and mentor Influence the product roadmap to ensure it incorporates necessary technical investments and considers longer-term architectural goals Establish and continually improve development and team processes that yield maximum efficiency in day-to-day engineering operations Provide just in time feedback, conduct 1:1s, annual reviews, and find continuous improvement opportunities Lead and manage the development efforts for cloud-based applications and infrastructure by building POCs, working with team to implement and productise with optimal quality, security, and performance Work closely with the Product teams to develop the best technical design and approach for product development Be a leader amongst the team in solving complex software development items that meet customer expectations. Responsible for the over-all systems development life cycle within an Agile-SCRUM development process Management and execution against project plans and delivery commitments Review work items to estimate and assist junior engineers in creating design solutions. Be involved with SDLC from requirements to test but own executing development of features bug fixes that is clean, reusable, maintainable code in .Net, C# and Angular. Make necessary database changes to support ongoing development tasks Build quality into all tasks, ensure adequate unit testing and support quality assurance engineers in testing completed items Lead, critique and coach others in code reviews and architecture discussions Lead cross team development efforts, identifying dependencies and resolving impediments other engineers encounter

Work with the Software Quality Engineering Manager and DevOps to drive quality left. Implementation and maintenance of Automated Test Infrastructure Design/architect test automation frameworks from scratch for web, desktop, API and performance testing Develop custom reusable test automation libraries Design, develop and maintain automated regression suite Use modern continuous integration and development tools and promote continuous improvement of tools and practices across the global development organization. Align automation with the speed of development. Make informed decisions on what, how, and when to automate. Support multiple testing efforts simultaneously The candidate will respond to technical queries, document planning activities, coordinate with offshore team members, build work plan and Visio diagrams Conducts research, recommends new tools, techniques and methodologies needed to enhance productivity and quality Support our test strategy on an iterative basis continuously improving quality and efficiency. Participate in daily stand-ups, sprint planning and retrospectives, and other meetings as needed. Qualification and Experience BS in Computer Science, Computer Engineering, or related technical discipline. Minimum of 3 years of automation development experience. Experi

A self-motivated individual desiring to play an integral part of a growing market in Enterprise Information Management, as a member of Managed Services team, you would be performing below: Integrate of financial data from various ERP source systems (SAP ECC, Oracle EBS, Oracle J D Edwards, Microsoft Dynamics AX) using replication technologies to SAP S/4 HANA and CFIN Participate in day-to-day production support/AMS: It includes BAU, consulting, incident management, and customer communication . Translate GAP requirements into technical specifications for product enhancement as per the client requirement. Build strong customer relationship by providing proactive managed services service to the end users. Responsible for financial data accuracy by doing periodic reconciliation. Collaborate across teams, enhance services process, promote automation. Experience Level: 6 to 8 Years Technical: Primary skill (Must Have): Worked in Techno-Functional role with good experience in

EPM Product Owner Job Description We are looking for an experienced Enterprise Performance Management (EPM) Product Owner to lead a fast-paced team in expanding a set of innovative solutions. You will be responsible for the complete lifecycle of JustPerform, ISW flagship Budgeting, Forecasting, Reporting, and Consolidation product. This includes the technical and functional architecture from design to operation. As a key product team member, you will work closely with product managers and engineers to transform the strategic product roadmap into a well-defined set of features and deliver them successfully from one release to the next. You will interface with customers and internal stakeholders to continuously understand and identify business problems and ensure we are building solutions that meet their needs while delivering quality and an unrivaled user experience. The ideal candidate will be highly collaborative with the ability to lead cross-functionally and inspire our teams while remaining focused on results and value creation. The candidate will possess the technical skills to work comfortably with our engineers while balancing a big-picture vision that can be communicated to our leaders. What will you do Collaborate with Product Managers to formulate our product vision, strategy, and roadmap Own the product backlog, balancing conflicting priorities to determine prioritization Own the release planning and sprint planning processes, including setting release and sprint goals, and successfully delivering on those goals Provide an active role in mitigating risks and issues impacting successful team completion of release and sprint goals Ensuring acceptance criteria are met with current release and conducting sprint reviews from a business/customer perspective. Producing documentation with Product Managers and Marketing to support development, launch, support, services, and sales and marketing initiatives Performing detailed product demonstrations for external and internal audiences to communicate the benefits of the solution Serving as a subject matter expert to assist with sales and support as needed How will you do it Drive Grit - Operate in a fast-paced environment with a focus and determination to achieve high-quality results Strategic Thinker - determine opportunities and threats through comprehensive analysis of current and future trends with the ability to see and communicate the big picture in an inspiring way Product Focus - Translate market and customer feedback into requirements, driving product delivery through an agile release process Customer Focused - passionate about creating value for our customers Cross-functional leadership - Lead and drive execution across Development, Product Management, Support, and Customer Success Minimum qualifications: 3-5 years experience as a Product Owner or Product Manager 3 years experience with EPM software/industry. Bachelors in computer science, engineering, or a similar field In-depth knowledg

Job DescriptionAs a Professional Services Consultant, you will be implementing insightsoftware s Budgeting, Planning, and Financial Consolidations based on the latest Cloud technology for leading, world-class customers reporting to the Professional Services Manager. Over time, you will become an expert at implementing our Budgeting, Planning, and Consolidation Solutions and eventually become a trusted advisor and coach to our customers. To be successful in this role, you will need a good understanding of the Finance function of larger organizations and the ability to quickly learn how to use and configure modern budgeting and reporting business applications, demonstrate excellent communication skills, devise and demonstrate disciplined execution. Primary Responsibilities: Understand customer s data flows and processes around budgeting, planning and financial consolidations Analyze customer requirements to create maintainable applications following best practice guidelines on application and information design Utilize knowledge in Financial Consolidation or Financial Planning & Analysis to provide strategic insights and drive business growth. Set-up, implement, and test components of customer solutions Integrate products with customers ERP systems and other data sources Ability to execute on a project implementation plan with or without help from Project Manager Regular accurate recording of worked hours and monitoring of project budget Demonstrate the business benefits and value of ISW solutions. Bring high energy and an entrepreneurial spirit to the team, contributing creative ideas and perspectives. Build and nurture strong customer relationships, ensuring their needs are met and their feedback is heard. Collaborate with project team members and cross-functional teams to develop and implement innovative solutions. Provide regular updates to senior management, highlighting project milestones and achievements. Coming up to a target billable utilization ratio in 6 months Qualifications 3+ years of experience in Financial Consolidations Planning and Analysis or accounting standards and practices, with a solid understanding of the challenges faced by finance and the broader business. Ability to understand a

We are looking for a Data Analyst with strong expertise in Salesforce navigation to support revenue analytics and business decision-making. This role involves regular interaction with the executive team to review key business metrics and ensure Salesforce deals are accurately reflected in the (Power BI Report). The ideal candidate should have excellent analytical skills, experience handling sales data, and strong communication abilities to present insights to leadership. Working Timings: Ready to work as per eastern shift timings, (5:00 PM to 2:00 AM IST) Work from office - Hyderabad location. Key Responsibilities: Salesforce Deal Review Revenue Accuracy Regularly audit and review Salesforce deals to ensure correct reporting of Annual Recurring Revenue (ARR). Identify and fix inconsistencies in opportunity stages, bookings, and revenue forecasts. Work closely with the Sales and Finance teams to maintain data integrity in Salesforce. ARR Walk Power BI Reporting Ensure accurate representation of deals and revenue movement in the Power BI Report. Analyze trends in revenue growth, churn, and expansion to provide strategic insights. Collaborate with the BI team to enhance report accuracy and visualization. Executive-Level Insights Presentations Engage frequently with the executive team to present key insights and recommendations. Prepare high-level reports and dashboards that provide a clear picture of business performance. Support quarterly forecasting and revenue planning discussions. Additional Data Analytics Strategy Develop custom Salesforce reports dashboards to track key metrics. Identify trends, risks, and opportunities within the sales pipeline. Work cross-functionally with Sales, Finance, and Business Operations to improve data-driven decision-making. Required Skills Qualifications: Graduate with minimum 4-6yrs experience Experience working for a software company in the renewals or customer success department. Technical Skills Strong Salesforce navigation and reporting expertise (deal tracking, pipeline management, ARR validation). Experience with Power BI for creating and analyzing revenue reports. Proficiency in SQL for querying and managing large datasets. Advanced Excel Google Sheets (Pivot Tables, Macros, Data Analysis). Analytical Problem-Solving Ability to interpret complex sales and revenue data and provide actionable insights. High attention to detail, especially in forecasting and revenue recognition. Communication Business Acumen Comfortable working directly with executives to provide strategic data insights. Strong ability to explain data-driven recommendations in a clear and concise manner. Prior experience in Revenue Analytics, FPA, or Sales Operations is a plus Minimum qualifications: 2-4 years experience, or the equivalent training/degree, working in customer success, customer support - ideally at a software company Excellent analytical, critical thinking, problem-solving, interpersona

Position Summary The Senior Consultant will integrate and map customer data from client source system(s) to our industry-leading platform. The role will include, but is not limited to: Using strong technical data migration, scripting, and organizational skills to ensure the client data is converted efficiently and accurately to the insightsoftware (ISW) platform. Performing extract, transform, load (ETL) activities to ensure accurate and timely data conversions. Providing in-depth research and analysis of complex scenarios to develop innovative solutions to meet customer needs whilst remaining within project governance. Mapping and maintaining business requirements to the solution design using tools such as requirements traceability matrices (RTM). Presenting findings, requirements, and problem statements for ratification by stakeholders and working groups. Identifying and documenting data gaps to allow change impact and downstream impact analysis to be conducted. Experience assessing data and analytic requirements to establish mapping rules from source to target systems to meet business objectives. Experience with real-time, batch, and ETL for complex data conversions. Working knowl

Responsibilities: Deliver excellent onboarding experience: Train and drive customers to success through enablement on product features, environment setup, and prototyping implementation-vital features. Design & Develop Solutions: Help customers realize value from requirements gathering through development and delivery of embedded analytics software solutions using Logi analytics products. Serve as the go-to product expert: Document and recommend best-practices used by the most successful Logi customers, evangelize for proper use of the product. Drive Customer Success: Form an opinion on what Logi s customers need to be successful, and advocate for the customer base internally. Experience Level: 6+ years in a similar Professional Services role requiring consulting with 3 years in relevant technologies. Experience Experience in a customer-facing role mapping customer requirements to software solutions

Job Description As a Professional Services Consultant, you will be implementing insightsoftware s Budgeting, Planning, and Financial Consolidations based on the latest Cloud technology for leading, world-class customers reporting to the Professional Services Manager. Over time, you will become an expert at implementing our Budgeting, Planning, and Consolidation Solutions and eventually become a trusted advisor and coach to our customers. To be successful in this role, you will need a good understanding of the Finance function of larger organizations and the ability to quickly learn how to use and configure modern budgeting and reporting business applications, demonstrate excellent communication skills, devise and demonstrate disciplined execution. Primary Responsibilities: Understand customer s data flows and processes around budgeting, planning and financial consolidations Analyze customer requirements to create maintainable applications following best practice guidelines on application and information design Utilize knowledge in Financial Consolidation or Financial Planning Analysis to provide strategic insights and drive business growth. Set-up, implement, and test components of customer solutions Integrate products with customers ERP systems and other data sources Ability to execute on a project implementation plan with or without help from Project Manager Regular accurate recording of worked hours and monitoring of project budget Demonstrate the business benefits and value of ISW solutions. Bring high energy and an entrepreneurial spirit to the team, contributing creative ideas and perspectives. Build and nurture strong customer relationships, ensuring their needs are met and their feedback is heard. Collaborate with project team members and cross-functional teams to develop and implement innovative solutions. Provide regular updates to senior management, highlighting project milestones and achievements. Coming up to a target billable utilization ratio in 6 months Qualifications 3+ years of experience in Financial Consolidations Planning and Analysis or accounting standards and practices, with a solid understanding of the challenges faced by finance and the broader business. Ability to understand an

Job Description As a Software Engineer, you will work together with a team of skilled software engineers to develop, support and maintain our cloud-based FastPost Accounting Hub product. The successful candidate must have a passion for software development, deeply care about code quality, be committed to continuous improvement and have excellent communication abilities. A proven results-oriented person with a delivery focus and demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment. Exciting technical challenges: We work with large data volumes, distributed systems, streaming, modern technologies. Opportunities to learn new technologies and tools We spend most of our coding time developing new features and making technical improvements rather than on support and maintenance Expansion into Financial Services industry Qualifications Qualifications 3+ Years Experience designing and developing applications using .Net framework, . Net Core, C# 3+ Years Experience designing and developing SaaS application

The Associate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills. Work timings and location: Eastern shift timings, (5:00 PM to 2:30 AM IST) Work from office - Hyderabad location Responsibilities: Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management Coach Mentor teams in performing their duties effectively. Lead and Manage Customer Success teams and provide them guidance mentorship. Develop implement strategic plans for Customer Success in alignment with overall business objective. Identify of Process improvements and bringing efficiency Act as strong advocate for customers and ensure that their needs concerns are addressed effectively. Monitor team performance and take corrective actions. Implement career development and growth opportunities for team members. Hire Talent according to needs groom them to succeed. Goals: Retained Revenue 95% Case Resolution should be resolved with-in 30days Improve on First Contact Resolution time Adherence Measure internal SLA and Quality Audit Keep attrition below 15% Accurate forecast for each quarter that is within 5% of the GRR, RRR Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR Requirements: Bachelor s Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success teams of approximately 10 members directly. 5+ years of experience in managerial roles. Experience working in large-scale organizations with diverse teams and processes. Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. High attention to detail with working knowledge of reporting and analytics solutions. Strong knowledge and experience in CSA (Customer Success Associate) activities. High level of agility and ability to manage change effectively. Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders. Experience improving customer experience and driving increased retention and growth. Proven track record of managing and leading Customer Success teams while dealing with global clients. Expertise in team building, coaching, and developing talent within Customer Success. Strong leadership and team management skills. Experience managing large volumes of uncovered or low-touch customers is desirable. Proficiency with Salesforce: The Customer Company or experience with any CRM tool. Experience working in a software company, particularly in renewals, retention, or customer success departments. Hands-on experience in resolution and escalation management. Bachelor s Degree, preferably in business or a related field. 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. Proven experience managing Customer Success

We are looking for a motivated and detail-oriented Accounts Payable Analyst (Fresher) to join our finance team. This role is ideal for recent graduates who are eager to build a career in accounting and finance. The selected candidate will be responsible for processing invoices, verifying payments, and assisting with financial reconciliations Key Responsibilities Process vendor invoices and ensure timely payments. Verify purchase orders and expense reports for accuracy. Assist in resolving invoice discrepancies and vendor queries. Maintain records of accounts payable transactions. Support the month-end and year-end closing process. Ensure compliance with company policies and financial regulations. Identify opportunities for process improvements in accounts payable functions. Bachelor s degree in Accounting, Finance, Commerce, or a related field. Basic understanding of accounting principles and financial processes. Proficiency in Microsoft Office products (Powerpoint, Word etc) Pro