Role & responsibilities Answer calls from customers with complaints or inquiries regarding loans.Carefully listen to customer concerns, understanding issue and capturing all details.Accurately keeping record of customer information and query details.Registering complaints and resolving by providing information or escalation of unresolved issues to the appropriate department for further action.Ensuring resolution of complaints by follow ups with respective department.Document each complaint including call details, action taken and next steps.Addressing customer concerns with empathy and respect and maintaining a professional interaction.Perks and benefits :As per industry standardsAnnual Bonus apart from salaryIntrested candidate can send CV on :nishabhati@sindhujamicrocredit.com

Role & responsibilities : Roles Involve complete Intraction with Employees Roles involve to handle complete Employee life cycle. Handling Employee life cycle from onboarding to exit. Ensuring they are effective and up-to-date for tracking employee information & end-to-end onboarding. Proficiency in HR software(HRONE) and MS Office, especially Excel. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. & Analytical mindset with attention to detail.Preferred candidate profile : HR - OPERATIONS

Role & responsibilities He/She lead and manage the collections tele calling team focused on recovering outstanding dues through telecallers.Key Responsibilities:1. Lead and manager a team of 10 15 tele calling collection agents and drive collection efficiency as per companys processes.2. Oversee daily tele calling operations, ensuring targets are met, and maintaining high standards of customer service while facilitating the collection tele-calling process.3. Track tele calling team performance against targets, ensuring that KPIs (Key Performance Indicators) such as collection rates, call volume, and recovery goals are met.4. Monitor call metrics and analyse data to identify trends, strengths, and areas for improvement within the team.5. Train the tele calling collection team for effective communication with customersPreferred candidate profile :- Worked with outbound process

Role & responsibilities :- 1.Managing the induction training process for new joiners by directly imparting training andcoordinating with other designated trainers.2. Identify corrective, periodic, promotion etc. training needs and conduct periodic andtargeted training as per identified needs3. Participate in the training curriculum and training framework development process fromtime-to-time4. Participate in the recruitment process as per the requirement5. Directly improve the trainee to final joiner count through effective and engaging trainings.Preferred candidate profile Perks and benefits