Job Title: Head of Revenue - India Market (Expansion + New Sales) Company: Skit.ai Location: Mumbai About Skit.ai: Skit.ai is a leading Conversational AI company revolutionizing collections with omnichannel multilingual GenAI-powered assistants. Our intelligent automation delivers seamless scalability and superior customer experiences, reducing the cost of outreach while maximizing ROI. With robust compliance and 24/7 availability, Skit.ai enhances CX across industries, channels, languages, and use cases. Our AI-powered solutions enable effortless customer support automation across voice, text, email, and chat. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in Bangalore with offices in New York City and Mumbai. Visit https://skit.ai/ Role Overview: We are seeking a highly experienced and strategic Head of Revenue to lead and expand our business in the India market. This role is pivotal in driving revenue growth through deep customer engagement, identifying new use cases, and expansion. The ideal candidate will have 15-20 years of experience in the BFSI industry and a proven track record of managing high-value accounts, expanding business, and handling senior-level client relationships. Key Responsibilities: Develop and implement strategies to achieve revenue targets while maintaining high gross margins. Develop strategies to expand existing business, identify and develop new use cases within existing accounts to drive growth. Acquisition of new clients and building a strong pipeline of opportunities. Build and maintain strong relationships with C-level executives and decision-makers at client organizations. Collaborate with internal teams (Product tech, and Customer Success) to align on client needs. Foster a culture of customer-centricity, accountability, and excellence. Qualifications: 15 - 20 years of experience in account management, sales, or Revenue Management roles within the BFSI industry. Deep understanding of banking and financial services, and proven ability to identify growth opportunities, pitch new solutions, and close high-value deals. Exceptional interpersonal skills with a demonstrated ability to manage C-suite relationships and manage escalations. Strong financial acumen with experience in revenue tracking, collections, and meeting financial targets.

Job Title: Head of Customer Success - India Market Company: Skit.ai Location: Mumbai About Skit.ai: Skit.ai is a leading Conversational AI company revolutionizing collections with omnichannel multilingual GenAI-powered assistants. Our intelligent automation delivers seamless scalability and superior customer experiences, reducing the cost of outreach while maximizing ROI. With robust compliance and 24/7 availability, Skit.ai enhances CX across industries, channels, languages, and use cases. Our AI-powered solutions enable effortless customer support automation across voice, text, email, and chat. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in Bangalore with offices in New York City and Mumbai. Visit https://skit.ai / Role Overview: We are seeking a strategic and customer-focused Head of Customer Success to lead our customer success initiatives for India customers. This role is critical in ensuring client satisfaction, driving NPS, managing renewals, identifying upsell opportunities, and collaborating across internal teams to deliver exceptional value to our customers. The ideal candidate will have a deep understanding of client relationship management, a passion for ensuring customer ROI, and a proven track record in customer success roles. Key Responsibilities: Build and maintain strong relationships with key stakeholders at customer organizations, ensuring alignment with their business goals. Act as the primary advocate for the customer within Skit.ai, ensuring their voice is heard across teams. Build and maintain strong relationships with C-level executives and decision-makers at client organizations. Drive Net Revenue Retention (NRR) growth by owning the renewal process to ensure contract continuity and customer retention. Monitor and drive improvements in customer Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Regularly conduct bi-weekly check-ins, MBRs (Monthly Business Reviews), and QBRs (Quarterly Business Reviews) to track progress and identify improvement areas. Ensure customers achieve their ROI and activation outcomes by aligning solutions with their business objectives. Identify and execute upsell opportunities by understanding customer business needs and introducing relevant Skit.ai solutions. Work closely with internal teams, including product, support, and engineering, to communicate customer requirements and feedback. Oversee and review CS operations, including ticket management, SLA adherence, and support reviews. Qualifications: 15+ years of experience in customer success, client relationship management, or similar roles in the BFSI or SaaS industry working high ticket size enterprise deals. Proven ability to build and maintain strong customer relationships, with a deep understanding of their business value. Experience in tracking and improving NPS, CSAT, and other customer success metrics. Ability to align customer goals with business outcomes and drive long-term partnerships. Strong team leadership and cross-functional collaboration skills. Excellent verbal and written communication skills, with the ability to influence and manage stakeholders at all levels.

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: Software Engineer (Solutions) Location: Bangalore (Onsite) Work Type: Full-time Responsibilities: Collaborating with Delivery, Infra and Product teams Create solutions for problems that cant be solved using current product offerings Interacting with Client Tech/Business teams. Understanding client workflows and replicating the same using Skits existing products where possible. Researching, diagnosing, troubleshooting and identifying solutions to resolve the client integration issues Taking ownership of API/Telephony integration issues reported and seeing problems through to resolution Understanding Tech issues involved in integration providing resolution Automating operational tasks being done manually to increase efficiency Requirements: Ability to debug systems/calls using Logs/Traces Ability to write code using Python Willingness to collaborate with other teams/other roles. Willingness to learn and experiment with new languages and technologies. Experience Professional experience of 0-2 years. Has experience with integrating or building HTTP APIs Has hands-on experience of working with Python Good communicator Preferred Requirements: Has experience working in any of Django Rest Framework, Redis, Celery Good understanding of various applied ML concepts and problems Has python programming experience on machine learning based projects Technical Understanding of Computer Science fundamentals, using them to effectively design and write code in python. Hands-on experience developing microservices/projects in Python is preferrable. Hands-on experience working with RDBMS like PostgreSQL. Experience working with container platforms like Docker, Kubernetes is a plus. Experience with AWS or any comparable cloud technology is a plus.

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Finance Manager Location : Bangalore (100% Onsite) Work Type : Fulltime Job Manage the overall AP, AR and Payroll function Own monthly close process including treasury, balance sheet reconciliations for both group companies Lead all external audits Build scalable accounting processes including system implementation if needed Manage monthly tax and employee compliances Own FPA and identify opportunities to optimize spend Monitoring key performance indicators, highlighting trends, and analyzing the root cause of variances to deliver valuable insight and recommendations. Managing frequent ad hoc projects to support senior management and business decisions. Experience Big4 Experience Required (PwC, KPMG, Deloitte, EY) 7+ years of relevant work experience in public accounting and venture-backed companies (Series A / B / C / D) in the marketplace or SaaS verticals Experience working with ZohoBooks will be an added advantage Experience preparing and going through Audits Great knowledge of GAAP Experience with international growth and consolidation Advanced Excel Qualifications Should be a Chartered Accountant/MBA-Finance Team Structure and Geography Reporting to CEO

About us: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Recruiter Location : Bangalore (Onsite) Work Type : Full time Roles and responsibilities: Screen and Shortlist with Precision : Review resumes, evaluate applications, and conduct thorough pre-screening to identify the most suitable candidates. Lead Interviews with Impact : Facilitate interviews to assess candidates knowledge, skills, experiences, and cultural fit for the organization. Collaborate with Hiring Managers : Partner closely with department leaders to forecast hiring needs and ensure a seamless recruitment process. Assess Beyond the Resume : Evaluate candidates technical skills, soft skills, and aptitudes to ensure alignment with the role and company values. Seamless Onboarding Experience : Welcome new hires and provide comprehensive onboarding support for successful integration into the team. Analyze and Report Insights : Deliver detailed and actionable recruiting reports to keep stakeholders informed and improve hiring strategies. Build Candidate Relationships : Act as a trusted point of contact, nurturing strong relationships to ensure a positive candidate experience throughout the process. Champion Employer Branding : Promote the company as an employer of choice, showcasing its culture and commitment to excellence. What You Bring to the Table: Got a bachelor s degree or equivalentAwesome, we re looking for someone with the right skills and credentials to match! You ve rocked 3+ years of end-to-end recruitment for both tech and non-tech roles, in India and internationally (extra kudos if the US is in your portfolio). You thrive in fast-paced environments, bringing hands-on experience in SaaS and startup hiring where agility, speed, and finding the perfect fit truly matter. Your sourcing game is top-notch innovative, creative, and way beyond the usual playbook. Tools don t scare you! From ATS like Keka or equivalent, LinkedIn, Talent Insights, referral programs, and job boards, you ve got it covered. Excel doesn t make you cringe you actually enjoy creating detailed recruiting reports that make sense of all the numbers. You re always in the loop with market trends, recruiting insights, and the latest buzz in the industry. You re a results enthusiast who lets data guide the way to finding and bringing in top-notch talent! You ve got great communication skills, effortlessly connecting with candidates, managers, and everyone in the mix. You re a pro at juggling priorities, multitasking like a champ, and enjoying the freedom of working independently. You re humble, adaptable, and always ready to jump in and help, no matter what the task is!

Job Title: Head of Operations (End to End Collections) Location : Bangalore About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Position Overview: The Vice President of Operations will be responsible for leading and managing the strategy, execution, and performance of 1P (First Party) and 3P (Third Party) collections operations globally. This role is pivotal in ensuring operational excellence, compliance, and delivering exceptional outcomes for both clients and end-customers. The VP will bring a deep understanding of collections processes, contact center operations, and innovative strategies to drive efficiency and success. Key Responsibilities: Strategic Leadership: Define and implement a comprehensive strategy for global collections operations, aligning with the companys growth and client objectives. Establish key performance indicators (KPIs) for 1P and 3P collections, ensuring adherence to benchmarks for recovery rates, customer experience, and compliance. Drive the adoption of innovative technologies and best practices to enhance collections outcomes and operational scalability. Operational Excellence: Ensure seamless and consistent delivery of customer service across all regions and channels (voice, email, chat, and social media). Implement best practices and technologies to improve efficiency, productivity, and customer satisfaction. Monitor and analyze contact center performance data to identify trends, challenges, and areas for improvement. Team Management: Build, lead, and mentor a high-performing team of contact center professionals, includingLeads and agents.. Foster a culture of accountability, continuous improvement, and customer-first thinking. Develop and implement training programs to ensure adherence to compliance standards and enhance collections effectiveness. Customer Experience: Ensure that all customer interactions are handled with professionalism, empathy, and efficiency. Establish processes for handling escalated cases efficiently and fairly. Collaborate with product, sales, and customer success teams to address systemic issues impacting collections. Financial Management: Prepare and manage the contact center budget, ensuring cost-effectiveness without compromising service quality. Identify opportunities to optimize resources and reduce operational costs. Evaluate and negotiate contracts with third-party vendors and outsourcing partners. Compliance and Risk Management: Ensure full compliance with global regulations, including FDCPA, TCPA, and data protection laws. Develop and enforce internal controls to mitigate risks related to collections operations, customer data, and service continuity. Maintain and regularly update business continuity plans for collections operations. Qualifications and Experience: Minimum of 10+ years in leadership roles overseeing collections operations, with at least 5 years managing both 1P and 3P collections. Proven experience managing large-scale, multi-regional collections teams and contact centers. Strong knowledge of collections tools, CRM systems, and analytics platforms. Track record of achieving high recovery rates and maintaining compliance with regulatory standards. Exceptional leadership, communication, and analytical skills. Preferred Skills: Experience in driving digital transformation and implementing AI/automation in contact centers. Familiarity with Lean, Six Sigma, or other process improvement methodologies. Background in industries such as SaaS, BPO, or consumer services. Education: Bachelors degree in Business Administration, Operations Management, or a related field (MBA preferred).

Job Title: Head of Delivery - India Market Location: Bangalore About Skit.ai: Skit.ai is a leading Conversational AI company revolutionizing collections with omnichannel multilingual GenAI-powered assistants. Our intelligent automation delivers seamless scalability and superior customer experiences, reducing the cost of outreach while maximizing ROI. With robust compliance and 24/7 availability, Skit.ai enhances CX across industries, channels, languages, and use cases. Our AI-powered solutions enable effortless customer support automation across voice, text, email, and chat. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in Bangalore with offices in New York City and Mumbai. Visit https://skit.ai/ Role Overview: The Head of Delivery will play a pivotal role in managing project delivery, client deployment, activation, and ensuring exceptional client satisfaction. This position demands a strong leader with expertise in project management, and tool management. The ideal candidate will excel in operations, project delivery, building systems, creating and running high quality processes. Key Responsibilities: Lead end-to-end project planning, management, and implementation for new and existing client s deployments. Ensure adherence to project timelines, scope, and budget while driving time-to-value (TTV) for clients. Oversee operation processes to meet client ROI goals and reduce time-to-project delivery. Implement best practices in deployment methodologies, ensuring scalability and efficiency. Drive client success by aligning internal and external teams to deliver on key implementation goals. Conduct reviews and ensure a smooth transition to maintenance phases. Maintain robust relationships with client stakeholders, ensuring alignment on goals and objectives. Ensure ongoing tool management and ROI evaluation for live solutions. Foster a culture of accountability, ownership, and customer-centricity within the delivery organization. Key Qualifications: Bachelor s degree in business, engineering, or a related field; MBA or equivalent advanced degree preferred. 15+ years of experience in project management, client delivery, or customer success roles, with a strong background in SaaS or BFSI industries. Proven track record of managing large-scale deployments, driving successful activations, and maintaining tight control on project timelines. Strong interpersonal skills with experience in managing senior-level client relationships and resolving escalations. Tactical knowledge of solutions to address ROI mismatches and improve client outcomes. Demonstrated success in leading cross-functional teams and fostering collaboration.

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: MIS Executive Location: Bangalore (Fulltime) Timings: 6:00 PM to 3:00 AM Skills Required: Strong proficiency in Microsoft Excel and Google Sheets. In-depth knowledge of Excel formulas (e.g., VLOOKUP, HLOOKUP, IF, COUNT, SUM, INDEX-MATCH). Experience in creating and managing Pivot Tables for data analysis. Strong analytical and problem-solving skills, preferably with a background in Mathematics or Data Analytics. Ability to organize, analyze, and present data accurately and efficiently. Knowledge of Macros and Apps Script (preferred but not mandatory). Familiarity with financial services, debt collection metrics, payment tracking, and account reconciliation (a plus but not mandatory). Experience: 1-2 years of experience in MIS, Data Analysis, or a similar role. Exposure to financial services or debt collection processes is an advantage but not a requirement. Key Responsibilities: Data Management Accuracy: Maintain and update records across Excel/Google Sheets regularly. Ensure data accuracy by validating trends, tracking key metrics, and identifying discrepancies. If applicable, support debt collection reporting by managing payment statuses, account placements, and recovery trends. Reporting Analysis: Generate daily, weekly, and monthly reports for management using advanced Excel tools. Use Pivot Tables and formulas to analyze and summarize data trends. Develop dashboards to track key performance indicators, including efficiency and success metrics. Process Automation Efficiency: Build automated templates for tracking key business metrics and operational workflows. Optimize reporting processes using Excel automation tools (e.g., Macros, Power Query). Develop scripts or tools to reduce manual effort in data compilation and reconciliation (if applicable). Collaboration Coordination: Work closely with various departments to collect, organize, and share critical data insights. Assist in troubleshooting data-related challenges and optimizing reporting processes. If relevant, provide real-time data support to teams focused on financial operations or collections. Continuous Process Improvement: Identify areas to streamline reporting processes and improve data-driven decision-making. Provide recommendations to enhance efficiency in tracking performance across business functions

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: Director, Sales (US Market) Location : Bangalore About the job: As the Director of Sales, you ll be responsible for consulting with C-level executives and helping them understand how Skit can create value for their organization and impact their business/operating expenses. This is an exciting opportunity to join a rapidly growing SaaS company and help shape and scale the sales organization. We re looking for sharp, energetic, and detail-oriented people who are passionate about implementing solutions that transform the status quo. This individual will be in a key client-facing role and take ownership of all revenue generation for a few industries. Youll be responsible for building, managing, and developing a high-performance SaaS sales team, creating a methodical, data-driven sales process and filling and driving the sales pipeline, and closing small medium-level deals across all industry verticals. Experience: Drive sales, aggressively expand the customer base, and generate net new revenue - Build and maintain strong relationships with senior executives at small/medium/large enterprises - Lead in-person client presentations to C-level executives, including information discovery sessions, product demonstrations, and proposals Engage with prospects to understand their unique and specific pain points and produce compelling business cases to meet their needs Contact potential prospects from personally-generated research to build a robust sales pipeline Develop and implement a scalable sales process from prospecting/demand generation through contract execution Hire, train and lead a team of high-performing Account Executives as the company grows Leverage CRM data to construct, forecast, and manage sales activity and drive pipeline to meet revenue targets and company goals Collaborate with internal product teams and provide feedback from the field to help shape future development Work closely with the Leadership Team to provide input on the growth of the business and align revenue strategies. Qualifications: Minimum of 10 years of experience in B2B software sales with an emphasis on $30-50k ACV with some experience of $75k-100k Demonstrated ability to develop and lead a high-performing sales team in India for US Experience with both inside and outside sales, including lead generation and outbound prospecting Exceptional in-person, verbal, and written communication skills a must (comfortable presenting in front of large groups) Ability to work in an entrepreneurial work environment where self-motivated individuals succeed Established relationships with senior and C-level executives Bachelor s or Master s degree in business or related field

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Project Manager (AI voice bots) Location : Bangalore (Onsite) Work Type : Fulltime Shift Hours : 1:00 pm - 10:00 pm IST Job Summary Owner of end-to-end lifecycle of development, delivery, and maintenance of different types of integrations required as add-ons to Skit.ai products to enhance customer value. Your role will include liaising with clients to understand the requirements and managing internal stakeholders while developing and ensuring successful and time bound project delivery. Responsibilities: Project Planning and Management Develop detailed project plans Coordinate internal resources and third parties/vendors Analyze and gather API documentation for new and existing integrations. Collaborate with stakeholders to understand integration requirements and ensure alignment with client needs. Ensure projects are delivered on time, within scope, and budget Stakeholder Communication Manage the relationship with the integration vendors and all internal stakeholders Provide regular updates to clients and internal management Serve as the primary point of contact for integration-related inquiries for internal and external stakeholders. Development Coordination : Manage the sprint cycles of integration development, including planning, execution, and review. Provide technical guidance to the development team to ensure integrations meet client specifications and standards. Risk Management Identify potential blockers in execution proactively and take measures to mitigate it or communicate to seek help Quality Assurance Develop testing strategies and manage the testing phase to validate integrations Ensure high-quality standards are met for all project deliverables Launch and Post-Launch Activities Manage the launch of new integrations, ensuring a smooth rollout for clients. Monitor post-launch performance and troubleshoot any issues that arise Maintain comprehensive project documentation Prepare and deliver project reports Requirements: Experience 3 - 6 years experience as a project manager in the technology sector. Experience in AI or related fields is a plus. Skills Strong understanding of project management methodologies (e.g., Agile, Scrum). o Excellent client-facing and internal communication skills. Solid organizational skills including attention to detail and multitasking abilities. o Familiarity with project management tools/software (e.g., Jira, Zoho). Education Bachelors degree in Engineering, Business, or Masters in Business administration Preferred Qualifications Certifications Project Management Professional (PMP) or similar certification. Technical Skills Knowledge of AI technologies and frameworks. Experience with analytics tools like Excel, Metabase, google Analytics and basic understanding of SQL

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: Prompt Engineer Location: Bangalore (Fulltime) Shift Hours: 1:00 - 10:00 PM IST What will you own You will design conversational workflows tailored to client requirements. You will craft prompts that serve as both guidelines and guardrails for large language models, ensuring they generate relevant responses. You will take complete ownership of your digital assistants performance managing everything from conceptualization to execution, delivery, and troubleshooting. Who will you work with You will closely collaborate with exceptional individuals to deliver outstanding digital assistants. On a typical day, you ll interact with product, customer success, engineering, delivery, and support teams to deliver phenomenal results. Where does Skit see you in a year Within the first 6 months: You will become an expert in the product, gaining an in-depth understanding of its capabilities. You will have delivered multiple projects by this time, with your enthusiasm growing every day. You ll immerse yourself in Skits ecosystem, asking questions, engaging deeply, and learning everything about the product and its processes. Between 6-12 months: You ll develop your own approach to prompt engineering, driving high-impact initiatives. You ll lead and own key initiatives within your team, ensuring the delivery of high-quality, benchmark products. You ll play a significant role in developing internal tools and contribute to shaping Skit s future. Who are you You are someone: With a strong theoretical understanding of how large language models work. With the magical ability to "bend" large language models to your requirements through expert prompt engineering. With a proven track record of thriving in fast-paced environments and driving innovation. With at least a year of experience in delivering projects or designing conversations. With exceptional attention to detail and collaborative attitude. With a hunger to learn and thrive with new technologies.

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: Customer Success Manager Location: Mumbai Work Type: Full-time Role Summary: As a Customer Success Manager at Skit.ai, you will play a pivotal role in ensuring the success and satisfaction of our clients in the Indian market. You will be responsible for building strong relationships with customers, driving product adoption, and maximizing customer lifetime value. Key Responsibilities: Onboarding and Training: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ais products and services. Provide comprehensive training and support to maximize product adoption. Account Management: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities to expand customer accounts through upsells and cross-sells. Customer Support: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction. Customer Success Metrics: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience. Product Feedback: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs. Customer Advocacy: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized. Qualifications: Bachelors degree or equivalent experience. 6-8 years of experience in customer success, account management, or a related field. Proven track record of building and maintaining strong customer relationships. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Experience working with SaaS products or AI/ML technologies is a plus. Fluency in Hindi (in addition to English) is preferred.

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ What You ll Do : Lead the frontend architecture, development, and implementation using React.js. Develop scalable, maintainable frontend systems that handle data efficiently at scale. Work closely with designers and backend engineers to implement new features and improve user experiences. Write and manage comprehensive frontend test cases using Playwright to ensure application reliability and quality. What We re Looking For : 3-4 years of professional experience in frontend development, with a strong focus on React.js Familiarity with modern tools and practices for frontend development, including state management libraries (e.g., React Hook Form, Zustand, Tanstack query, Tiptap etc) Hands-on experience with any component library (e.g., Mantine, Antd, Chakra) or CSS frameworks (e.g. Tailwind CSS) Proven experience in building applications from the ground up, including planning, architecture, and deployment. Strong understanding of UI/UX principles and hands-on experience with design flows. Enthusiasm for web development and a desire to build beautiful, functional user interfaces. Hands-on experience in writing and managing frontend test cases using Playwright.

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ We are looking for an engineer to work on the ML aspects of developing and deploying our voice- tech solutions. This role needs a mix of expertise in machine learning, software engineering and understanding of product development and delivery process. Role and Responsibilities: Building ML models on our core ML platform; and monitor, diagnose and maintain active deployments. Create and own technical design for ML models associated with the voice-bot. Own the ML metrics related to bots - Intent, SCR, resolution, etc. and responsible for continuous improvement of ML performance Define and drive quality, performance, robustness, and reliability of our deliveries by collaborating with delivery stakeholders. Drive and organize research, discussion and reviews towards continuous improvements of our models and capabilities. Experience: Strong knowledge of theoretical and practical aspects of machine learning, including probability, statistics, learning theory, algorithms, and software architecture. Proven ability to deliver machine learning-driven solutions, particularly in production environments. Experience in Python programming for machine learning projects, with a solid understanding of CI/CD pipelines and deploying models using AWS or other cloud platforms. Good understanding of applied machine learning concepts, with experience in deploying ML models as microservices; previous experience with Conversational AI or NLP projects is a plus. Qualifications: 2+ years of industrial experience Atleast 1 year of experience in Data Science or Machine learning (NLP/Speech would be preferable) Graduate degree in computer science or related field

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: DevOps Engineer Location: Bangalore (Onsite) Work Type: Full-time Responsibilities: Own and improve Infrastructure across deployment types customer environments -- Enterprise Cloud, Hybrid On-premise. Automate set up processes around Infrastructure provisioning, configuration, application deployment, monitoring and troubleshooting. Ensure best practices through automation, infrastructure as code, robust system monitoring, alerting, auto-scaling etc. Define, measure and improve the reliability security of our systems by collaborating with relevant Product Tech stakeholders. Handle clients facing escalations and incidents. Provide Level 1 technical support to address incidents escalations as part of the 24x7x365 staffing assignment (on-call). Requirements: Proven ability to handle incidents escalations of complex technical issues by communicating status updates along with RCA to the external and internal stakeholders. Proven ability to work with at least one cloud platform (eg. GCP, Azure, AWS) Ability to work with Kubernetes and deploy highly reliable distributed systems Good communicator Qualifications: Bachelor s degree in Engineering, preferably Computer Science. Having a Certified Kubernetes Administrator (CKA) is a plus. Having an AWS Cloud-certified Architect is a plus. Having an RHCE or RHCSA certification is a plus. Experience: Professional experience of 1-3 years. 1+ years of hands-on experience managing Kubernetes Clusters 1+ years of hands-on experience working with at least one cloud platform (eg. GCP, AWS, Azure) Preferred Requirements: Previous experience working in Enterprise SaaS is a plus. Previous experience of working in an early stage startup is a plus. Technical: Understanding of AWS Cloud, using them to effectively build infrastructure. Experience working with container orchestration platforms (Kubernetes Docker) Experience working with Unix/Linux environments with a deep grasp on system internals. Experience with Configuration Management Systems like Terraform, Ansible etc. Experience working with monitoring tools (Prometheus, Loki, Grafana) and Database technologies (PostgreSQL). Validated breadth of understanding and development of solutions based on multiple technologies, including networking, cloud, database, and scripting languages.

About Skit.ai: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Business Analyst Location : Bangalore (Onsite) Work Type : Full time Responsibilities Support the product and delivery teams to drive improved product quality and customer satisfaction by leveraging data to study business and UX impact for features and product improvements Deep dive into data and identify right problem statements and right segments to target and take experimentation driven product delivery approaches. Work closely with Tech, Product, CS and Delivery to deliver standard and custom dashboards to enable understanding of bot health and performance with minimal guidance Capture insights from customer feedback, experiments, research, and data analysis to identify trends and pinpoint the drivers behind them; translate these insights into tactical solutions to improve our voicebot deliveries Becoming the domain champion of the product/function with a clear data-driven understanding of how callers interact with our voicebot. Requirements: Strong knowledge of SQL (Candidates will be tested on advanced level concepts) Experience of minimum 1-2 year as Data/Product Analyst who has worked with SQL/Python in their previous job Graduation from Tier - 1/2 college Working knowledge of scripting language (one of Python, R) - Nice to have Experience working with at least 1 BI Tool (Superset, Tableau, Metabase, Google Analytics, Clevertap, MixPanel etc.) Strong communication skills - ability to effectively communicate the insights developed to the various stakeholders in the organization Able to work with agile product development teams and able to identify new ways to help your team be effective. Preferred Requirements: Brownie points to folks who ve built or worked on analyzing conversational AI products Worked in Product company as Data analyst/Product analyst Experience working on Machine Learning and NLP systems

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Founder Office Location : Bangalore Role Description You will play a significant role to help keep all our decision making insightful and instrumental to our continued success. As the associate in the founders office, you will be responsible to provide regular updates about all functions in the form of different metrics and help in planning the organizations strategy. This is an exciting opportunity to join a rapidly growing Global Enterprise SaaS company. The associate will have both a day-to-day and ongoing impact on company operations, helping us to analyze, strategize, and grow our financial position. Responsibilities Conduct market and industry-specific research and provide actionable insights to drive strategic decisions. Work closely with the Founders to facilitate and execute strategic initiatives, propelling company growth and development. Work closely across multiple functions (product, growth, sales, and engineering) to optimize various processes and ensure smooth execution. Identify opportunities for growth, efficiency and optimisation both internally externally. Help the founders with managing investors and other external stakeholders / relationships. Facilitating external meetings of founders and advising on key takeaways. Develop and build relationships across the data ecosystem to further help in accurate business analytics. Creating and tracking performance metrics of various departments using regular MISs and dashboards Research, model, evaluate, and plan go-to-market strategies Analyzing companys financial results with respect to profits, trends, costs and compliance with budgets Assist other functions in quantitative exercises undertaken towards larger companys goals Facilitates implementation of new systems (including delivery, software quality assurance, payroll, HRMS, accounting etc.) as the company grows Coordinate execution of strategic initiatives like weekly KPIs Ensure compliance with the law and companys policies Requirements A degree in Mathematics / Statistics / Engineering / Economics is highly preferred. MBA with focus on Operations/Finance or other quantitative discipline like data analytics is also appropriate. 2-3 years of experience in analytics role with good knowledge of data analysis and forecasting models Good quantitative aptitude and willingness to learn new things Knowledge of Excel, VBA, R and any open source dashboarding tools is desirable Good verbal, written, and visual communication skills Some track record of interacting with senior stakeholders on cross-functional projects is desirable Experience working in a growing start up environment is preferred

About us: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Business Analyst Location : Bangalore (Onsite) Work Type : Full time Work Timings: 1:00 PM to 10:00 PM IST Responsibilities Support the product and delivery teams to drive improved product quality and customer satisfaction by leveraging data to study business and UX impact for features and product improvements Deep dive into data and identify right problem statements and right segments to target and take experimentation driven product delivery approaches. Work closely with Tech, Product, CS and Delivery to deliver standard and custom dashboards to enable understanding of bot health and performance with minimal guidance Capture insights from customer feedback, experiments, research, and data analysis to identify trends and pinpoint the drivers behind them; translate these insights into tactical solutions to improve our voicebot deliveries Becoming the domain champion of the product/function with a clear data-driven understanding of how callers interact with our voicebot. Requirements: Strong knowledge of SQL (Candidates will be tested on advanced level concepts) Experience of minimum 1-2 year as Data/Product Analyst who has worked with SQL/Python in their previous job Graduation from Tier - 1/2 college Working knowledge of scripting language (one of Python, R) - Nice to have Experience working with at least 1 BI Tool (Superset, Tableau, Metabase, Google Analytics, Clevertap, MixPanel etc.) Strong communication skills - ability to effectively communicate the insights developed to the various stakeholders in the organization Able to work with agile product development teams and able to identify new ways to help your team be effective. Preferred Requirements: Brownie points to folks who ve built or worked on analyzing conversational AI products Worked in Product company as Data analyst/Product analyst Experience working on Machine Learning and NLP systems

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title: Project Manager (AI voice bots) Location: Bangalore (Onsite) Work Type: Full-time Job Summary Owner of end-to-end lifecycle of development and delivery of voice bots for Indian clients. Your role will include liaising with clients to understand the product requirements and managing internal stakeholders while developing and ensuring timebound project delivery. Responsibilities: Project Planning and Management Develop detailed project plans Coordinate internal resources and third parties/vendors Ensure projects are delivered on time, within scope, and budget Stakeholder Communication Manage the relationship with the client and all internal stakeholders - Engineering team, designers and analytics team. Provide regular updates to clients and internal management Risk Management Identify potential blockers in execution proactively and take measures to mitigate it or communicate to seek help Quality Assurance Device robust processes for quality monitoring for all deliverables Ensure high-quality standards are met for all project deliverables Documentation and Reporting Maintain comprehensive project documentation Prepare and deliver project reports Devise Experience: 3 - 6 years experience as a project manager in the technology sector. Experience in AI or related fields is a plus. Skills: Strong understanding of project management methodologies (e.g., Agile, Scrum). Excellent client-facing and internal communication skills. Solid organizational skills including attention to detail and multitasking abilities. Familiarity with project management tools/software (e.g., Jira, Zoho). Education: Bachelors degree in Engineering, Business, or Masters in Business administration Preferred Qualifications: Certifications Project Management Professional (PMP) or similar certification. Technical Skills Knowledge of AI technologies and frameworks. Experience with analytics tools like Excel, Metabase, google Analytics and basic understanding of SQL

About Skit.ai Skit.ai is a leading Conversational AI company in the accounts receivables industry, enabling collection agencies and creditors to automate collection conversations and drive revenue recovery. Our AI-powered, multichannel solutions including voice, text, email, and chat in both English and Spanish enhance consumer experiences and maximize recoveries. Job Title : Support Desk Specialist Location : Bangalore (100% Onsite) Work Type : Fulltime Why Join Us High-Impact Environment: Operate like an early-stage startup with rapid career growth tied to contributions. Technical Excellence: Work at the forefront of AI development, collaborating with industry leaders. Innovation at Speed: Take ownership, move fast, and deliver impact in a dynamic environment. Continuous Growth: Be part of a team solving complex problems in AI and automation. Clear Ownership: Own your responsibilities with autonomy and accountability. Role Overview As a Support Desk Specialist , you will be the first point of contact for technical incidents and operational queries, ensuring smooth day-to-day support operations. You will actively monitor and manage tickets, assist internal teams, and escalate critical issues as needed. Key Responsibilities Provide day-to-day operational support and act as first-level support for technical incidents. Proactively address technical non-technical queries, such as access issues, report generation, first-level technical support and FAQs. Monitor and manage support tickets in Atlassian, ensuring they are routed to the right team members and tracked effectively. Perform basic testing, debugging, and troubleshooting. Assist the Customer Success Management (CSM) team by addressing support-related inquiries. Serve as a bridge between customer needs and technical teams, ensuring effective communication. Identify and escalate Level 2/3 incidents if campaign deviations occur, keeping internal teams informed. Ensure SLAs are met and maintain high service standards. Own and document Support Desk tasks on internal channels for knowledge sharing. What We re Looking For Education: Bachelors degree in a relevant field. Experience: 1-3 years in a support or operations role. Skills: Strong problem-solving and troubleshooting abilities. Basic technical understanding of software and AI-driven platforms. Excellent communication and coordination skills. Experience with ticketing systems (e.g., Atlassian, ServiceNow) is a plus. If you thrive in a fast-paced environment and enjoy solving problems, we d love to hear from you!

As the Head of Portfolio Management at Skit.ai, you will own the NPA / Roll Forward rate for portfolios assigned to Skit.ai for AI/digital collection. In this role, you will define segmentation frameworks, portfolio analysis approaches, and dynamic collection campaigns to optimize recovery outcomes. This role requires a data-driven strategist who can collaborate cross-functionally with Business Analysts, Data Science, and RD teams to improve collection performance while ensuring compliance and best practices. You will build and lead a team of portfolio managers and play a key role in client engagement. Responsibilities Portfolio Strategy Execution Develop segmentation frameworks to categorize accounts by risk, debt type, and customer behavior. Define and refine the Portfolio Analysis framework to identify customer types across new and existing cycles. Design and implement dynamic collection campaigns, ensuring each cohort is aligned with the most effective strategies. Establish a Debugging Playbook to diagnose performance drops in portfolio allocations/cycles. Define a framework to identify problematic accounts with low/no recovery potential and adjust strategies accordingly. Optimization Experimentation Suggest and execute A/B experiments to enhance key KPIs and outcome metrics. Recommend and review content templates for effective engagement in collection strategies. Continuously learn and share best practices/insights with client leadership based on observed success patterns. Provide legal/regulatory feasibility assessments for proposed collection strategies. Collaboration Leadership Build and lead a team of portfolio managers focused on reducing NPA and roll-forward rates through AI-driven collections. Work closely with Business Analysts and Data Science teams to define problem statements and optimize recovery models. Collaborate with RD stakeholders to influence the product roadmap for enhancing collection performance and automation.