Job Description

Job Description: Roles and Responsibilities Act as the Single P oint of C ontact (SPOC) for both commercial and assigned customer representations which can include System Administrators or other authorized users. Responsible for management of all commercial relationship items including pricing negotiation, renewals , M A and expansion. Responsible for key administrative tasks including Salesforce administration , data integrity, reporting and forecasting. Respond to general escalations and coordinate with other key business stakeholders to resolve issues Maintain engagement within assigned accounts while enga ging in C ustomer relationship building to increase Customer Champion/Referral program. Develop expanded business opportunities by analyzing account potential, initiating , developing, and closing sales. Develop sales by making an initial presentation; explaining product and service enhancements and additions; introducing new products and services. Qualifications 1-year professional experience required in sales and/or account management or 3 years customer relationship management experience in another customer-facing sales or service role Bachelor s degree preferred Proven performance in achieving KPIs Must be able to build effective customer relationships Must be a team player Strong problem-solving abilitie s , conflict resolution, time management and attention to detail are a must Strong communication skills both verbal and written Professional English-Speaking Skills Proficiency in Microsoft Suite Ability to work in fast paced environment and meet SLA deadlines Detail and process oriented with accuracy focus and organization Customer first mindset and ability to interface visually, verbally and written Will be required to work U.S. hours Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.