Job Description

About PrintStop - Our vision is to transform the procurement processes of enterprises and make happy and efficient workplaces. We are a 18 year old bootstrapped company, growing year on year with a team size of 130+. We have carved our niche in the printing and corporate gifting industry with our products and technology enabled platform solutions (Mandaala). We sell products that include: 1. printed products like business cards, brochures, standees etc and 2. branded merchandise products : We have logo branding capabilities using technologies like Laser engraving, UV printing, embroidery etc on 40+ product categories like apparel, bottles, pens, backpacks etc. We serve 2 customer segments namely SMEs (to know more visit https://www.printstop.co.in/) and large Enterprises (to know more visit https://www.mandaala.com/) like Dr. Reddys, Infosys, Tech M, HDFC Life, Deloitte. We are a ISO 9001, ISO 27001 and a Great Place to Work Certified company. Our average employee tenure is 5 years. Our people love to grow with us :) Role - E-commerce Sales Executive (SME Division) The primary responsibility of this role is to generate revenue from inbound leads and through outbound reach outs. The role will also include assisting customers to place orders and address their various servicing queries. Type - Full time Location - Parel / Prabhadevi (Walking distance from station) Qualifications Experience - Bachelors degree in any field Min 2-3 years of selling online products (e-commerce) to small businesses / individuals Working experience in gifting / printing companies is a big plus. Skillsets - Primary 1. Self starter / Self drive 2. Sales Drive 3. Business Acumen : Understand customer - product - value proposition 4. Communication (spoken, verbal, listening) 5. Strong attention to detail 6. Strong project / task management 7. Strong time management skills with ability to multitask 8. Teamwork Secondary - 1. Negotiation skills 2. Using sales tools, AI Help Desk 3. Action oriented Key Responsibilities - 1. Outbound calling to Customers to make them aware of products and upsell / cross sell to maximise customer revenue per customer. 2. Attending inbound queries and closing sales 3. Attending Customer Calls / emails to assist clients to place orders and respond to any of their queries related to products / timelines etc. 4. Getting estimates from estimation desk for custom inquiries and following up with clients for conversion. 5. Handle and resolve customer complaints. 6. Engage and build relations with customers to be able to convert and new business. 7. Manage all tasks via Zoho tickets. 8. Follow the desk processes and participate in ongoing sales and product trainings