SMS NOC Engineer

Job Description

Location : AhmedabadExperience : 3 – 7 YearsNo. Of Positions : 5Qualifications : Bachelors or Bachelor in Computer Engineering Job Description Preferred Area of Expertise SMSC, SMPP, A2P, P2P messaging. JOB RESPONSIBILITY Provide 24X7X365 NOC Support for VAS related issues Manage day to day operations of SMS NOC – Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting New clients interconnect and interconnection testing Monitoring of all alarms/alerts from system and System health checklist for various nodes Monitoring – Disk Space, log files, Dumps/logs purging, application up-time Capacity management and reporting in case of possible breach of capacity Answer customer emails/calls and provide timely & high level of service Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients Management reporting as per requirement Maintain a good understanding of al l NOC processes and implement them appropriately Technical/Functional Skills Required Bachelor of Engineering in Computer/IT/Telecommunication or Bachelors in Science with certifications like CCNA/CCNA Voice Work experience on VAS domain & good understanding of telecom concepts Team player with strong interpersonal skills Soft Skills Required Excellent analytical, problem-solving and technical troubleshooting skills Strong verbal and written communication skills; Ability to remain composed and professional in stressful, high-pressure situations