Soft Service Executive

Job Description

Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels.