Job Description

Collaborate with architects, platform teams, and cross-functional stakeholders to create scalable and innovative solutions that address critical gaps in monitoring, performance tracing, and system visibility. Develop creative solutions to address undefined challenges and build innovative tools to enhance observability and performance monitoring. Leverage automation, integrate with existing APM solutions (like Dynatrace), and build end-to-end monitoring, alerting, and tracing capabilities across SaaS environments and related integrations. Design and implement synthetic monitoring solutions using homegrown, open-source (e.g., Playwright/Cypress), or commercial frameworks for 3P SaaS applications. Integrate observability solutions with APM tools like Dynatrace, Datadog, or New Relic to unify monitoring. Develop and implement tracing solutions to monitor API performance, latency, and failures across SaaS integrations. Integrate Real User Monitoring (RUM) metrics into central systems for comprehensive analysis. Document clear High-Level Design (HLD) and Low-Level Design (LLD) for a scalable, high-throughput distributed observability framework. Implement the frameworks using clear, concise, readable, and debuggable code. Work cross-functionally, coaching peers, cross-geo teams, and product managers on the frameworks, while finding ways to better simulate user experiences and iterating on the design. ---- Basic Qualifications ---- BS or MS in Computer Science or a related technical field, or equivalent experience. 5+ years of experience in backend Software Engineering in Observability/Analytics space with at least 1 year of experience in frontend technologies implementing UI automations Experience with at least one of the following programming languages: Go, Java, C++, Python. Proficiency with cloud platforms such as AWS, GCP, or Azure. Strong coding and debugging skills. Deep understanding of Data Structures, Algorithms, and Architecture design. Problem solving and collaboration skills ---- Preferred Qualifications ---- Experience in UI automations(Playright/Cypress), API monitoring/tracing, APM tools(Dynatrace/DataDog/New Relic), exposure to Real User Monitoring (RUM) Prior experience in observability for 3P SaaS applications . Familiarity with distributed tracing tools like OpenTelemetry or Jaeger. Familiarity with centralized logging systems (e.g., Splunk, ELK Stack) and analytical systems (Hive/NoSQL etc) Understanding of CI/CD pipelines and secrets management solutions (e.g., Vault). Understands data systems and query languages, including Hive, Cassandra, MySQL, etc. Understands middleware communication/integration platforms and protocols, including REST APIs, SOAP, Apache Camel, Mulesoft, etc.