Software Engineer

Job Description

We are looking for a talented BMC Remedy Developer to join our team. The ideal candidate will have expertise in the BMC Helix ITSM Suite and a focus on enhancing IT Service Management (ITSM) processes. This role demands excellent problem-solving abilities, hands-on experience in implementation, configuration, and ongoing support, as well as the capacity to work collaboratively with cross-functional teams to deliver impactful solutions. Key Responsibilities:** - Configure, deploy, and maintain the BMC ITSM Suite, including modules like Incident, Problem, Change, Service Request, and Knowledge Management. - Customize and integrate workflows, forms, and applications within BMC Helix to align with business requirements. - Enable seamless integration of BMC Helix with internal systems and third-party applications using REST APIs, AI Spoon Jobs, and other integration techniques. - Drive the adoption of ITIL best practices and support their implementation across the organization. - Collaborate with business stakeholders to gather requirements and develop tailored ITSM solutions. Years of Experience 4+ years of hands-on experience with the BMC Helix platform. Education Qualification & Certifications (optional) Required Minimum Qualifications: B.E/B.Tech/MCA/M.Tech Skill Set Required Primary Skills (must have) - Strong understanding of ITIL principles and ITSM best practices. - Familiarity with PWA, DWPC, and Innovation Suite functionalities. - Proficiency with the AI Spoon Client. - Expertise in Remedy AR System, Mid-Tier, CMDB and Smart IT. - Strong skills in custom development, API integrations, and workflow automation. - Exceptional problem-solving, analytical, and troubleshooting skills. - Excellent communication abilities and experience managing stakeholder relationships.