Job Description

Overview: As a Vice President (Program Manager), you will be responsible to lead and manage complex ERP programs involving multiple stakeholders, vendors, and cross-functional teams. The ideal candidate will have deep expertise in ERP systems, particularly across modules like CRM, Projects, Finance, Budgeting, and Customer Service, and will be responsible for end-to-end program execution from planning through delivery. Responsibilities Assumed: Program & Project Management: Lead the planning, execution, and delivery of large-scale ERP programs and multiple concurrent projects Develop and maintain program roadmaps, timelines, budgets, and resource allocation plans Define project scope, goals, and deliverables in alignment with business objectives Ensure timely delivery and quality assurance of project milestones and program goals Identify and manage risks, issues, and dependencies throughout the project lifecycle Stakeholder Management: Serve as the primary point of contact for executive sponsors and key stakeholders Build and maintain strong relationships with business leaders to ensure alignment and transparency Conduct regular status updates, steering committee meetings, and reporting for leadership Drive business transformation through collaboration and stakeholder engagement Vendor & Partner Management: Manage third-party vendors and service providers to ensure performance, SLAs, and deliverables Negotiate contracts, evaluate proposals, and oversee vendor onboarding and governance Act as the escalation point for vendor-related issues or conflicts ERP Expertise: Lead ERP implementation, upgrades, and integrations with a focus on modules such as CRM, Projects, Finance, Budgeting, and Customer Service Collaborate with functional leads and technical teams to translate business requirements into system solutions Support change management, UAT, and training efforts related to ERP transitions Governance & Compliance: Ensure adherence to project governance frameworks and methodologies (Agile/Waterfall/Hybrid) Maintain compliance with internal policies and industry regulations Track and report program KPIs, benefits realization, and post-implementation reviews Qualifications: Bachelors/Master's degree in Computer Science, Information Systems, Business Administration, or related field 10+ years of experience in program/project management with at least 5 years managing large -scale ERP projects Proven expertise in modules such as CRM, Finance, Budgeting, Projects, and Customer Service Strong understanding of ERP platforms preferably on Microsoft Dynamics 365 Exceptional stakeholder management, vendor negotiation, and communication skills Experience in both Agile and Waterfall methodologies PMP, PRINCE2, or similar certifications preferred ERP or ITIL certifications are an added advantage Key Competencies: Strategic thinking and problem-solving skills Ability to manage ambiguity and drive clarity Strong leadership and team management capabilities Excellent organizational and time management skills High emotional intelligence and interpersonal skills This role requires an individual who is highly organized, detail-oriented, and able to work well under pressure. The ideal candidate will have a passion for technology and a drive to help organizations maximize the benefits of their technology investment.