Software Support Analyst

Job Description

Kongsberg Digital (KDI) is a provider of next generation software and digital solutions to customers within maritime, oil & gas, and renewables & utilities. The company consists of more than 500 software experts with leading competence within internet of things, smart data, artificial intelligence, automation and autonomous operations. In addition, Kongsberg Digital is the group-wide center of digital expertise for KONGSBERG. The Digital Platform team in Bangalore is primarily responsible for developing KDIs digital platform Kognifai It is an open and collaborative digital ecosystem that improves integration between the world of information technology and operational technology to accelerate business transformation in established industries. The team is responsible for innovation and development of components for the IIoT platform (Kognifai) like data visualization framework, Identity management and data security, development of Data storage component and relevant analysis framework, edge computing and device management. As a Software Support Analyst, you will: Install, configure, and implement real-time systems and applications in the Oil and Gas Industry. Responsible for handling, troubleshooting and resolving technical support issues on installed systems in a timely manner. Troubleshooting complex technical issues, identifying and fixing the reported issues, delivering support for all customers. Ensuring that all customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, delivering timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Train Users on Kongsberg Oil & Gas Technologies real-time visualization tools used in remote command centers. Work with clients to custom design real-time solutions using WITSML (XML for drilling environments). Perform demos of real-time data management and collaboration systems. Open to work in rotating shifts India Day and Night shifts. Travel locations may include client offices. To excel in this position, you must have: 1-6 years in Application/Technical/Product Support and troubleshooting supporting internal/external clients/customers over email/phone Deploying/Configuring/Supporting .net application/software on staging/production server Knowledge of the well construction process in Oil & Gas industry Bachelor degree in Computer Science, Petroleum engineer or Software Development Proven Windows Server 2008, 2010 system administration experience and knowledge of network communication solutions. Domain knowledge of the work processes related to drilling and well construction will be an advantage Familiar with WITSML or WITS will be beneficial. Knowledge/experience with Hardware and Software is a must Experience with software testing, support or troubleshooting Applying operating system updates, patches and configuration changes Installation of new hardware and software Performance Tuning Network troubleshooting Providing service & solutions for problems and questions A firm commitment to proactive customer-friendly service and on-time delivery Desire to travel and work with people in different cultures Able to work in a team and independently Excellent written and verbal English Additionally, some good to have skills are: Experience of working on drilling rig will be an advantage but not must Knowledge/experience of Microsoft Azure and/or AWS Security administration LDAP, Active Directory Oracle or SQL Database experience. Passion for delivering cutting-edge products and for delivering great Customer experience Windows Certificates are a plus Here at Kongsberg Digital, we offer you Exciting challenges and possibility to develop yourself working with other highly competent peers. Great career opportunities with possibilities for personal development within a dynamic and innovative company. A work environment high level of flexibility that fosters innovation and technical excellence. Competitive compensation and top in the industry benefits.