Job Description

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Workday Adaptive Planning Support team is looking for an experienced support engineer who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. About the Role The Role The support engineer is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Financial Planning, Reporting, and Integration products and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications. About You Location Shift This position is based in the Workday Pune office. Candidates should be local to the Pune area, or must be willing to relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. This shift will be from 11am - 8pm IST. Participate in on-call rotation to provide after-hours support when needed. Basic Qualifications 5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product Experience managing highly escalated cases across multiple enterprise customer accounts. Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language Other Qualifications Excellent analytical skills and ability to come up with solutions / workarounds to complex problems Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability Proactive, empathetic, team player who is responsive to customer needs and concerns Have attention to detail and deep understanding of support best practices Experience collaborating with internal development and/or QA teams, acting as a customer advocate. Had previous experience or knowledge of finance and/or financial planning software applications or integrations Have these technical skills: Web Services / API ETL, Pentaho, Integration Implementation or Support Jenkins Git K8s and Docker ELK / any log aggregation tool JavaScript Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. . Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process!