Job Description

Shaurya Software Pvt. Ltd. is looking for Software Support to join our dynamic team and embark on a rewarding career journey. Customer Assistance : Interact with customers or end-users to understand and diagnose software-related problems, inquiries, or technical issues they encounter. Issue Diagnosis : Analyze and identify the root causes of software-related problems, whether they are software bugs, configuration issues, or user errors. Technical Troubleshooting : Provide step-by-step instructions and guidance to users on resolving software issues. This may involve remote assistance, phone support, or email communication. Documentation : Document all customer interactions, including details of the reported issues, troubleshooting steps taken, and solutions provided. Maintain accurate records for future reference and analysis. Knowledge Base : Contribute to or maintain a knowledge base of frequently asked questions (FAQs) and troubleshooting guides to assist users in resolving common issues independently. Software Updates : Assist users with software updates, patches, and version upgrades. Ensure that users are aware of the latest features and improvements. Bug Reporting : If a software bug is identified, report it to the appropriate development or engineering team, providing detailed information to aid in bug resolution.