Job Description

Why We Stand Out Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you! As one of the top accounting firms in the country, our foundation is "people first". In the words of James Kaufman, "We prioritize our people, their development, and their well-being. Our values are translated into action every day." Celebrated as the Best Place to Work in South Florida over a dozen times, Kaufman Rossin has grown to over 600 employees, with offices spanning the tri-county area, including sister entities Kaufman Rossin Wealth and Kaufman Rossin Alternative Investment Services. The Firm is ranked 49 among the top 100 firms in the US by Inside Public Accounting 2023. Internationally, the Firm has offices in Bangalore and Haryana in India and the Ivory Coast in Africa. Kaufman Rossin Professional Services Private Limited's (the "Company") offices are located in the World Trade Center (WTC) in Bangalore, Karnataka, India, and at the Unitech Cyber Park in Gurgaon, Haryana, India. While the Bangalore office provides a range of services, including risk management, corporate governance, tax, assurance, and family office services, out of the Gurgaon office, we render highly specialized back office alternative investment services for global hedge funds and related fund types. Think you have what it takes? Our Data management department is seeking a proactive and detail-oriented staff-level Software Support professional to join our India Team. As an integral member of the group, you will be the first line of support for ensuring smooth and efficient operations across our critical systems, and troubleshooting software issues while collaborating with relevant departments to ensure data consistency across systems. How You'll Contribute: Respond to end-user inquiries, help desk & support tickets Research and resolve end-user issues and requests Re-route or Escalate tickets and issues promptly when required Manage support ticketing system backlog and resolve or close pending items Log STAR Support site Help Tickets for issues that cannot be resolved internally and coordinate with appropriate SQL backend personnel for access to the database Create Journal entries to Correct PTO or Time Entry errors Assist HR (POPS) department with STAR staff setup for Contract Type, Payroll Type & Benefit Methods, and Sub-Departments and maintain parity between STAR and Paycom Requirements What Skills You'll Bring: Bachelor's Degree in a related field Relevant industry-specific certification strongly preferred Relational Database experience Entry level SQL Ability to work overtime How You'll Stand Out Microsoft Access experience is a plus! STAR experience is a plus! BC365 experience is a plus! We embrace authenticity. Kaufman Rossin is an equal-opportunity employer. We are committed to creating a culture that reflects the diversity of our firm and clients. We encourage understanding, acceptance, and celebration among all people. That includes lifestyle, education, experience, race, ethnicity, age, religion, physical ability, sexual orientation, and gender identity. Differences make unique varieties. Benefits Work-Life Balance People First Company Hybrid work policy Working directly with peers in the US Show more Show less