Software Trainer / Customer Success Associate

Job Description

Geotrackers, are pioneers in the Fleet Telematics industry, providing top-notch GPS devices & solutions to Logistic firms. We are seeking a Dynamic & Tech-Savy person for the role of Software Trainer / Customer Success Associate Location: New Friends Colony, New Delhi Job Description Drive the knowledge center of the organization Help the users maximize value from the Geotrackers Telematics Platform Creation of Technical Documents - Quick Guides Deep Technical Champion White Papers - Case Studies, Blogs, Testimonials Training - Internal and External Solution Consultant - Feature Uptake Catalyst Product Feedback Documentation and Product Feature Management Competitor Analysis / Benchmarking Identify key process parameters for different industries Map improvement in key process parameters attributable to use of Geotrackers Drive generation of detailed & crisp insights based on user behavior, market trends and macro environment (competitors / complements / substitutes) Assist sales team in pre-sales and post sales product demo, training, consultations. Desired Candidate Profile B. Tech or Diploma in CS Strong technical understanding High level of comfort with learning new software and technologies Excellent skills in MS Excel - Sort, Filter, V-Lookup, H-Lookup, Pivot Tables, Page Set-Up etc Effective communication & interpersonal skills Goods skills in written & spoken English. Good presentation skills. Able to present confidently to large groups of people. Ability to take queries and respond confidently Ability to talk & resolve matters Disciplined work habits Open to travel Show more Show less