Company DescriptionWelcome to Solino Home, a destination for stylish and affordable luxury table linens, curtains, kitchen, bath, and home textiles. We are committed to crafting home textiles that are easy to care for, durable, and accessible. Our goal is to bring delight, love, and laughter to your table and home through our hand-crafted products.Role DescriptionSolino Home is looking for a Performance Marketing Specialist with 7+ years of experience and deep understanding of the dynamics of Amazon.com. Your expertise will be pivotal in ensuring our products gain visibility, achieve high rankings, and drive sales.This is a full-time on-site role in Mumbai at Solino Home. The Performance Marketing Specialist will be responsible for day-to-day tasks related to advertising, optimisations, market research, marketing strategy, sales.The compensation package will be flexible and commensurate with your capabilities, expertise, and in-depth knowledge of the field.Responsibilities:1. Amazon Ads Campaign Management:Develop, execute, and optimize Amazon Ads campaigns to drive traffic and increase sales.Monitor campaign performance, adjust bids, and analyse keyword insights for continuous improvement.2. Data-Driven Product Listing:Conduct keyword research and competitor analysis to inform listing optimization strategies to the broader team3. Amazon.com Expertise:Stay up-to-date with Amazon.com policies, algorithms, and best practices to maintain a competitive edge.Leverage knowledge of Amazon tools and features to enhance product visibility and rankings.4. Sales and Performance Analytics:Analyse sales data, customer behaviour, and campaign results to identify growth opportunities.Prepare regular reports to track key performance indicators and share insights with the team.5. Collaboration and Communication:Effectively communicate Amazon-related updates and initiatives with the broader team.Preferred candidate profile:7+ years of hands-on experience managing Amazon Ads campaigns and driving sales on Amazon.com.Proven experience as a Senior E-commerce Team member or in a similar role.Proficiency in using Amazon Seller Central and other relevant e-commerce tools.Strong understanding of Amazon algorithms, SEO principles, and keyword research.Analytical mindset with the ability to interpret data and make data-driven decisions.Excellent written and verbal communication skills.Highly organized with strong attention to detail.Ability to adapt to the ever-changing e-commerce landscape and Amazon policies.Self-motivated and able to work independently as well as part of a team.

Job Location: Goregaon EastCandidate preferred from western line only* Job description:The senior ecommerce executive will be responsible for handling all eCommerce marketplace functioning for the brand. The candidate will proactively work with the ecommerce team and ensure smooth operations of the brand across international marketplaces. The compensation package will be flexible and commensurate with your capabilities, expertise, and in-depth knowledge of the field. Responsibilities:1. Amazon Ads Campaign Management:Develop, execute, and optimize Amazon Ads campaigns to drive traffic and increase sales.Monitor campaign performance, adjust bids, and analyse keyword insights for continuous improvement.2. Data-Driven Product Listing:Create compelling and keyword-rich product listings that maximize visibility and conversions.Conduct keyword research and competitor analysis to inform listing optimization strategies.3. Amazon.com Expertise:Stay up-to-date with Amazon.com policies, algorithms, and best practices to maintain a competitive edge.Leverage knowledge of Amazon tools and features to enhance product visibility and rankings.4. Sales and Performance Analytics:Analyse sales data, customer behaviour, and campaign results to identify growth opportunities.Prepare regular reports to track key performance indicators and share insights with the team.5. Inventory and Order Management:Collaborate with the supply chain team to ensure optimal inventory levels and timely order fulfilment.Monitor stock levels to avoid stockouts and optimize sales potential.6. Customer Reviews and Feedback:Respond to customer reviews and inquiries, addressing concerns promptly to maintain a positive brand image.Utilize customer feedback to improve product listings and overall customer experience.7. Collaboration and Communication:Effectively communicate Amazon-related updates and initiatives with the broader team. Preferred candidate profile5+ years of hands-on experience managing Amazon Ads campaigns and driving sales on Amazon.com.Proven experience as an E-commerce Manager or in a similar role.Proficiency in using Amazon Seller Central and other relevant e-commerce tools.Strong understanding of Amazon algorithms, SEO principles, and keyword research.Analytical mindset with the ability to interpret data and make data-driven decisions.Excellent written and verbal communication skills.Highly organized with strong attention to detail.Ability to adapt to the ever-changing e-commerce landscape and Amazon policies.Self-motivated and able to work independently as well as part of a team.

Overview:We are seeking a dedicated and detail-oriented Human Resources Manager to join our team. The HR Manager is responsible for overseeing all aspects of human resources practices and processes within the organization.Key Responsibilities:Develop and implement HR strategies and initiatives aligned with the overall business strategy.Manage the recruitment and selection process.Addressing and resolving employee concerns, mediating conflicts, and fostering a positive work environment through effective communication and problem-solving. Design and manage performance appraisal systems to drive employee development.Manage payroll and benefits administration.Ability to use HR Information Systems (HRIS) to manage employee data, payroll, and benefits. Ensure legal compliance throughout human resource management.Creating, updating, and enforcing company policies and procedures related to HR practices. Prepare and present reports to senior management on HR-related activities and outcomes.Desired Candidate Profile:Bachelors degree in Human Resources, Business Administration, or a related field (Masters preferred).Proven experience of 7+ Years as HR Manager or other HR Executive.Knowledge of HR systems and databases.Excellent active listening, negotiation, and presentation skills.Competence to build and effectively manage interpersonal relationships at all levels of the companyAbility to handle sensitive situations with professionalism and confidentiality.Proficiency in HRIS systems and Microsoft Office Suite.Flexibility to adapt to changing business needs and environments. Strong interpersonal and communication skills, leadership abilities and problem-solving skills.

Position Overview: We are seeking a dynamic and customer-focused US Customer Care Representative with an eCommerce background to join our team in India. This role will involve providing exceptional customer service to US customers during night shift hours (9 AM to 7 PM EST). The ideal candidate should possess a clear US accent, be comfortable assisting with eCommerce-related inquiries, and have experience handling customer issues over the phone with professionalism and empathy.Key Responsibilities:Deliver outstanding phone-based customer service to US customers, assisting with a variety of eCommerce-related inquiries such as order tracking, product information, returns and exchanges, and account management.Provide timely solutions for issues related to payment processing, refunds, shipping, product availability, and any other concerns arising in an eCommerce environment.Troubleshoot and resolve customer complaints with a focus on customer satisfaction and retention.Assist customers with navigating the eCommerce platform, guiding them through the purchase process, and answering any product-related questions.Maintain accurate records of all customer interactions, ensuring all concerns are logged into the CRM system with detailed notes for future reference.Work cross-functionally with logistics, inventory, and technical teams to address any eCommerce-related challenges and ensure timely resolution.Meet or exceed customer service KPIs, including customer satisfaction, first-call resolution, and response time.Stay up-to-date with eCommerce trends, company products, and platform updates to provide accurate and up-to-date support to customers.Qualifications:Strong verbal communication skills with a clear US accent, capable of assisting customers over the phone.Previous experience in customer service, with a focus on eCommerce or retail environments.Familiarity with eCommerce platforms, online ordering systems, and payment processing systems.Ability to handle multiple tasks simultaneously and effectively manage high volumes of customer interactions.Experience with troubleshooting technical issues, order tracking, and returns in an eCommerce environment.Strong problem-solving abilities and a customer-first mentality.Ability to work independently and as part of a collaborative team.Must be flexible and adaptable to working during US business hours (9 AM to 7 PM EST) while based in India.Preferred Skills:Experience with eCommerce tools like Shopify, Magento, or similar platforms.Familiarity with online payment gateways (Amazon, Shopify, Target, Ebay, Mathis, Wayfair etc.).Knowledge of eCommerce trends, logistics, and fulfillment processes.Bilingual abilities (English and any other language) are a plus.