Sopra Steria II Mega Walk in Drive Backend Operations II Noida

Job Description

Morrison Description - Internal BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs Adept in MS Office (XL/Word) Should have cleared the Typing test with accuracy as detailed below: Utilities requirement threshold Speed (WPM) Accuracy (%) Minimum 20 90% Should not have limitations in regards to identifying colors ( no color blindness) Candidates should be available to join in short notice Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters) Work actively as a team to achieve a top quartile position and performance is achieved consistently Help manage and support all aspects of customers queries from move homes, billing, payment plan to meter exchange/exceptions Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries Qualifications - Internal Qualification: Bachelors Degree At least 1 years of experience in BPS preferably Utilities Freshers are also eligible DM-Anuj.chaturvedi@soprasteria.com