? 3+ years experience ? 1 Position ?Job Information: ?Work Experience: 3+ years Industry: IT Services Job Type: FULL TIME Location: Bangalore, India ?Role Overview: ? Work closely with other IT and business teams to ensure seamless coordination during incidents. ? Participate in on-call rotations and provide support during major incidents and outages. ? Contribute to the development and maintenance of the incident management knowledge base. ? Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries. ? Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting. ? Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents. ? Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix. ? Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service. ? Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform. ? Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO). ? Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management. ? Basic understanding of Linux and Kubernetes. ? Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors. ?Qualifications: ? Bachelor s degree in Computer Science, Information Technology, or a related field. ? Proven experience in incident management, preferably in a platform operations environment. ? Strong understanding of ITIL or other incident management frameworks. ? Excellent problem-solving and analytical skills. ? Ability to work effectively under pressure and manage multiple priorities. ? Strong communication and interpersonal skills. ? Experience with incident management tools and ticketing systems (e. g. , ServiceNow, JIRA). ? Knowledge of platform technologies and infrastructure (e. g. , cloud services, databases, networking) is a plus. ?Interview Process ?Technical Round 1 ?Technical Round 2

? 5+ years experience ? 1 Position ?Job Information: ?Work Experience: 5+ years Industry: IT Services Job Type: FULL TIME Location: Mohali/Noida/Bengaluru , India ?Job Summary: ? We are seeking an experienced Machine Learning to join our AI-driven project. The ideal candidate will have a strong background in prompt engineering techniques such as Tree of Thought (ToT) and Chain of Thought (CoT), along with hands-on expertise in fine-tuning foundational models using AWS services like Amazon SageMaker and AWS Bedrock. The role requires a deep understanding of AI/ML workflows and the ability to implement advanced prompt optimization methods to enhance model performance. ?Key Responsibilities: ? Design and implement advanced prompt engineering strategies, including ToT, CoT, and other optimization methods. ? Fine-tune pre-trained foundational models using AWS services such as Amazon SageMaker and AWS Bedrock. ? Develop and optimize ML workflows for efficient training, inference, and deployment. ? Leverage JumpCloud for identity and security management within the ML environment. ? Collaborate with data scientists, engineers, and business stakeholders to integrate AI-driven solutions. ? Monitor model performance and continuously refine prompts and training methodologies for better accuracy. ? Stay updated with the latest research and trends in prompt engineering and ML fine-tuning. ?Required Qualifications: ? 5+ years of experience in machine learning, AI, or NLP. ? Proficiency in prompt engineering with a focus on Tree of Thought (ToT) and Chain of Thought (CoT). ? Hands-on experience in fine-tuning and deploying models using Amazon SageMaker and AWS Bedrock. ? Strong programming skills in Python, TensorFlow, PyTorch, or similar ML frameworks. ? Experience working with AWS cloud services for model training and deployment. ? Familiarity with JumpCloud and cloud-based identity/security management. ? Strong analytical and problem-solving skills with an ability to work in cross-functional teams. ?Preferred Qualifications: ? Experience in large-scale AI model training and optimization. ? Knowledge of LLM architectures and optimization techniques. ? Experience in data engineering and feature engineering for ML models. ? Familiarity with MLOps best practices. ?Interview Process ?Technical Assessment ?Technical Round 1 ?Technical Round 2

? 2-4 years experience ? 1 Position ?Job Information: ?Work Experience: 2-4 years Industry: IT Services Job Type: FULL TIME Location: Mohali/Noida/Bengaluru , India ?Role Overview: ? The incumbent will be responsible for building microservices based on a leading NodeJS API framework while also contributing to a large open source community where your work will be seen and used by thousands of developers. ?Skills & Abilities: ? Coding complex modules ? Code review and enforcing best practices ? Improve Application architecture ? Constantly improve his/her own skill set ? Customizations to existing open source or custom built applications ? Building a knowledge base of the latest programming trends, best practices, and? methodologies ? Improve productivity by using AI tools and best practices ?Education & Experience: ? B. Tech/ BCA/ MCA or M. Tech ? Relevant Experience should be 2-4 years ? Experience in Javascript frameworks (Node. js, Angular. js/Reactjs) ? Experience in Telecom domain products would be a plus ? Experience in developing SaaS products with multitenancy and different isolation models would be a plus ? Impeccable written and verbal communication skills with the ability to present, explain and defend design concepts in team and stakeholder meetings ? Experience representing work to a broader product team and other leaders, clearly and succinctly articulating the goals and concepts ? Knowledge of Typescript and Loopback would be an added advantage ? Experience with Gen AI driven chatbots will be a plus ?Interview Process ?Technical Assessment ?Technical Round 1 ?Technical Round 2

SourceFuse is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects. Duties & Responsibilities: Investigate the issue and Provide Resolution (where is the issue device / connectivity / platform / application layer). Application & Platform Performance Monitoring. Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools. Recreate and verify complex performance and environmental issues with full access to the production environment. To identify, troubleshoot and solve incidents within SLA timelines. Log Analysis of the issues reported. Update tickets recent status and progress on ticketing tool. Raise a bug for issue in application functionality where a code fix might be needed. Triaging of Mobile App issues on both Play Store & App Store. Web App issues. Platform(AWS) issues. Proposing solution to recurring incidents. Proposing some new enhancements in existing solution. Service Mgmt. Reporting Status Tracking & Reporting Continuous Service Improvement Process Management & Improvement Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow. Incident Management Problem Management Change Management Risk Management Knowledge Management Qualifications & Experience: Bachelor s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline. 4+ years of experience in L2 of managed services / application(mobile or web) support. 1+ years of experience in the Smart/Connected Products & IoT workflow. Hands on experience in Mobile OR Web App issues troubleshooting. AWS platform or certified in AWS(Solution Architect/SysOps). Server-less/headless architecture. Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT. Linux NoSQL Database(Dynamo DB preferred). Trouble ticketing tools(Jira Software & Jira Service Desk preferred). Ability to differentiate between application & platform issues and proven track record of taking them to closure. Preferred: Hands on experience on New Relic and AWS Cloudwatch tools. Prior experience in operation support for IoT projects (50, 000+ live devices) will be an added advantage. ITIL certification. Experience in AWS Cloud IoT Core platform. L3 Support experience in addition to L2. Skills and Abilities Required: Willingness to work in a 24X7 shifts environment. Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products. Excellent troubleshooting & analytical skills. Highly customer-focused and always eager to find a way to enhance customer experience. Able to pinpoint business needs and deliver innovative solutions. Can-do positive attitude, always looking to accelerate development. Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done. Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies. Excellent verbal & written communication skills.