Job Description

- Confirms information supplied on various types of applications. - Assist Spanish verifiers by conducting research and providing language support for verification tasks. - Contacts business or service establishments to obtain information about an individual or a group's standing. - Identifies information by categorizing, recognizing differences and similarities, and detecting changes in circumstances or events. - Processes analyses and documents obtained information and prepares reports of findings. - At least one (1) solid year of work experience in a call center or related industry. - Proficiency in Spanish reading and writing. - Strong research and analytical skills. - Excellent interpersonal skills - Strong communication abilities in the English language, both oral and written - Basic Communication Skills in Spanish - Strong attention to detail - Ability to multi-task - English and Spanish Language Skills (B2/C1). - Strong moral principle of integrity; ability to maintain a high level of confidentiality. - Knowledge of administrative and clerical procedures such as word processing, managing files and records, and other office procedures. - First-rate skill set, including active listening, writing, reading comprehension, judgment, and decision-making. - Excellent written and oral expression and comprehension abilities, speech clarity, problem sensitivity, and inductive and deductive reasoning. - Possesses strong reading and writing skills in Spanish but does not need to speak the language fluently.