Job Description

Maintains the workflow volume for the Insurance Department to meet internal and private investor Service Level Agreements (SLA). Handles escalated loan level issues and provide departmental research assistance for complex issues as required to support client inquiries and various departments. Works with management to ensure that internal and external audits are completed in a timely and accurate manner. Maintains the investor approval process for insurance payments. Works with vendors to ensure SLA s are being met. Works with the Manager to document, communicate, and implement changes in policy and procedures. Identifies areas for improvement and efficiency. Carries out responsibilities in accordance with the organization s policies and applicable laws and regulations. Completes required training courses in a timely manner. This is not a work from home opportunity. Job Requirement Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have: Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Strong customer-service orientation. Ability to use good judgment. Competencies Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events. Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.