Description Splunk is here to build a safer and more resilient digital world. The worlds leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, its our people that make Splunk stand out as an amazing career destination and why weve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Role Summary The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues. By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently. What youll get to do Act as a point of contact for technical health issues and partner with escalation management for commercial customers. Provide mentorship, planning, and recommendations for a customer s overall technical health. Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed. Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk s internal organizations (technical support, services, sales, product development/management, and executive leadership) Work with relevant teams to proactively handle customers critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows. Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership. Keep the customer advised of key information that may be important to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes). Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery. Assess cloud overages and leverage appropriate services for workload optimization. Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance. Deliver customer onboarding mentorship, enablement planning, administration, and management workshops. Must-have Qualifications Experience in technical support, professional services, systems administration/engineering or related experience. Experience building customer relationships and handling commercial accounts. Experienced with customer issues, account/project management, IT Operations, and technical infrastructure. Familiarity with Splunk-related products. Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders. Work independently and as part of a team. Occasional travel may be required. Splunk Architect Certification achieved within 6 months of start. Nice-to-have Qualifications BA/BS technical degree. Knowledge of software development process and technical environments. Solid understanding of Splunk Core Platform. Other industry certifications from AWS, Google, and Azure. We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Note: Thank you for your interest in Splunk!

Description A little about us. Splunk is here to build a safer and more resilient digital world. We re proud to say that we re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We re also proud of our award-winning culture and our regular appearance on those Best Places to Work lists. If you end up joining us, we ll only ask one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us. Role summary: Bring your talent and experience to the Splunk docs team. Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software! Technical writers on our team play a vital role in getting our customers up and running quickly. Our customers operate sophisticated, large-scale Splunk software deployments that are critical to their companies success. Splunk technical writers provide concise, unambiguous documentation and UI text that helps these customers manage their systems with confidence. We write for technically-minded system administrators, data analysts, and knowledge managers. At Splunk, youll operate in a fast-paced environment and collaborate daily with cross-functional peers and other technical writers. You ll create web-based documentation and continuously update it with improvements and new features. In many cases, you ll partner closely with UI designers to provide clear and consistent in-product text. This position is ideal for a writer who enjoys learning about a variety of functionalities and quickly gaining the technical proficiency needed to contribute independently. You must be collaborative, curious, and persistent with a proactive approach to delivering results. You should have the technical background required to engage directly with software engineers, product managers, and power users of Splunk software. You must be comfortable working in an Agile environment and tracking the work of multiple scrum teams throughout the software development and release cycle. You will be a great addition to the Splunk Product Experience organization if you: Write clear and accurate documentation and UI text that enables customers to use and manage Splunk software effectively and efficiently. Integrate quickly with scrum teams to learn their subject matter and build productive working relationships. Work closely with partners to define documentation requirements and produce customer-facing docs. Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day. Collaborate with other writers and coordinate on the delivery of shared content. Follow an established style guide and work with editors to build the best possible documentation for customers. Respond directly to user feedback and integrate user suggestions to continuously improve your documentation. What you ll bring: 8+ years experience writing documentation for enterprise software products, preferably experience writing for similar technologies. Ability to manage time and priorities in a dynamic development environment at a fast-paced company. Engineering degree or relevant professional experience. Experience drafting and publishing content. Samples that showcase your best work. Bonus skills: Experience documenting API/SDK help Experience documenting for SaaS based, BiQ, or network related products. Comfortable using the command line to install or configure products/features. Familiarity with any programming or scripting language. We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Note: Thank you for your interest in Splunk!

Description Splunk is growing its Global partner technical team and is seeking a Global Partner Technical Manager (Partner SE) who will work to develop and improve the productivity, efficiency and scalability of our Global Solution Integrators (GSIs) partner ecosystem which spans all business sectors and sizes. At Splunk, the Global Partner Technical Manager (Partner SE) is a member of a global-level group of experts, builders, and leaders. We drive customer success and innovation in Splunk s and our partner s products and customers worldwide. The Partner Technical Manager will leverage their deep technical experiences to equip Splunk s partners and field technical teams with the best capabilities to drive new use cases and solution delivery for the Splunk Platform. A Partner Technical Manager will be creating and leading strategic initiatives that continue to position Splunk as the Unified Security and Observability Platform. A Partner Technical Manager must have deep technical capability across Security, Observability, Cloud Technologies, Microservices Architectures, Multi-cloud, Hybrid, Cloud Migrations, Cloud Workloads, Cloud Native Technologies, Infrastructure as Code, Kubernetes, OpenTelemetry, App Development, Mobile, and Edge Computing. Our team engages with partners and their customers to deliver cutting edge integrations and capabilities, with an eye towards influencing both company direction and the industry at large. This role requires a creative, technical doer empowered to make a difference and have fun doing it! Responsibilities As an integral member of the Global Partner Technical Sales team, you will own the ideation and development of technical assets to help our partners create and deliver new solutions and help enable by doing our own field technical sales teams in selling and creating interest and leads in our customer base all around new and emerging technologies. Work with our partners and our own global partner, product, marketing, technical sales, and customer success organizations to ideate and develop new initiatives for growth; Strategize with account teams on how to best position Splunk s Technology portfolio to achieve both partner and customer success; Ability to engage effectively with our partners, defining an appropriate technical engagement strategy aligned to the partner s desired Splunk based GTM objectives Ability to define the technical strategy/plan implement appropriate enablement plans that support practice acceleration based on agreed technical engagement strategy. Prior experience with building maturing a technical practice that establishes a Center of Excellence (CoE) geared towards accelerating service offerings creation to drive GTM, revenue pipeline. Provide expert industry knowledge at partner and customer executive meetings; Create external facing presentations to convey the value of Splunk s Technology and our Partner solutions built around them; Host an internal webinar to up-level our partners and our own account teams in relevant Security and/or Observability technologies; Present in coordination with our partners at an external industry conferences; Contribute to blog posts to our external blog site and those of our partners detailing a recent engagement or development; Architect and contribute to demo creation on relevant technologies; Provide strategic guidance to our product teams and be willing to not only alert on issues, but to proactively help solve them. Develop and lead deep-dive, hands-on workshops and whiteboard sessions with partners and their customers that prove the value of Splunk s Technology to their organization and help earn partner/customer technical trust. Ability to impactfully demonstrate the value proposition of Splunk s products and services with platform core capabilities, Observability solutions, and/or Security solutions. Qualifications Minimum of 5+ years of work experience in Cloud, ITOps/Observability, Security, Big Data, Edge, IoT, IIoT, or closely related fields; Deep understanding of current technologies and overall technology trends; Demonstrated subject matter expertise in three or more of the following areas: Security, Splunk SIEM/SOAR, Cisco XDR, Thalos, ThousandEyes, Observability, Splunk O11y cloud, AppDynamics, IoT, IIoT, environmental and industry data and protocols (OPC-UA, Modbus, etc), Edge Computing, Cloud Technologies, Microservices Architectures, Cloud Native Technologies, Infrastructure as Code, Kubernetes, OpenTelemetry, App Development, and Mobile; Proficient in either Security, IT, SecOps, DevOps, ITOps, AIOps, Observability, NOC, SOC, solution with real world experience. Previous experience as a practitioner in a specific discipline in either a research, consulting or operations role is required; Demonstrable experience delivering technology evangelism and enablement, comfortable delivering sales technical enablement workshops,or webinars; Strong written and verbal communication skills, including presentation skills with a portfolio of works to demonstrate acumen; Self-motivated problem solver in highly complex environments; Bachelors degree in computer science, a related discipline or equivalent work experience; Ability to travel up to 40%. Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Note: Thank you for your interest in Splunk!

Description Join us as we pursue our ground-breaking vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we are committed to our work, customers, having fun, and most significantly to each other s success. The Splunk Observability Cloud provides full-fidelity monitoring and fixing across infrastructure, applications, and user interfaces, in real-time and at any scale, to help our customers keep their services reliable, innovate faster, and deliver great customer experiences. Infrastructure Software Engineers at Splunk are cloud-native systems engineers who use infrastructure-as-code, microservices, automation, and efficient design to build, operate, and scale our products. Role You will help us run one of the largest and most sophisticated cloud-scale, big data, and microservices platforms in the world. You will be responsible to maintain and provision the base infrastructure that runs Splunk Observability Cloud , including cloud compute platforms, managed services, Kubernetes, and required tooling. You will be a key part of the team that strives to offer a fully automated and self-serve, secure, performant, compliant, and cost-efficient Platform-as-a-Service that follows cloud-native best practices and empowers product teams to easily and quickly deploy and operate workloads. You are passionate about automation, infrastructure-as-code, microservices, and getting rid of tedious, manual tasks. You will: Design new services, tools, and monitoring to be implemented by the entire team. Analyze the tradeoffs of the proposed design and make recommendations based on these tradeoffs. Mentor new engineers to achieve more than they thought possible. You enjoy making other teams successful and are fulfilled through the success of others. You will work on infrastructure projects, including: Adopting new cloud-native frameworks and services Automating cloud provider infrastructure via Terraform, Kubernetes, and Helm Developing code for tools and automation to reduce manual tasks and reduce human error Establishing and documenting run books and guidelines for using the multi-cloud infrastructure and microservices platform. Improve the resiliency of multi-cloud microservices platform Networking, routing, and load balancing Security vulnerability remediation and patching automation Automating deployment of our services in new provider zones/regions Designing and productionizing access tiers to provide appropriate permissions across roles Qualifications Must-Have: 5+ years of solid hands-on cloud infrastructure experience on public cloud platforms specifically AWS or GCP. 3+ years of strong hands-on experience deploying, managing, and monitoring large-scale Kubernetes clusters in the public cloud Experience with Infrastructure-as-Code using Terraform and/or Helm. Experience with infrastructure automation and scripting using Python and/or bash scripting. Knowledge of microservices fundamentals including Service Mesh using Istio, service discovery, deployment strategies, monitoring, scheduling, and load balancing Excellent problem-solving, triaging, and debugging skills in large-scale distributed systems Preferred: AWS Solutions Architect certification preferred. CKA and HashiCorp-certified Terraform Associate certifications preferred Experience with Infrastructure-as-Code using Terraform, CloudFormation, Google Deployment Manager, Packer, Pulumi, ARM, etc. Experience with developing infrastructure or platform services using GoLang or Python. Experience with CI/CD frameworks and Pipeline-as-Code such as Jenkins, Spinnaker, Gitlab, Argo, Artifactory, etc. Exposure to monitoring tools such as Splunk, Prometheus, Grafana, ELK stack, etc. in order to build observability for large-scale microservice deployments. Proven skills to effectively work across teams and functions to influence the design, operations, and deployment of highly available software. Bachelors/Masters in Computer Science, Engineering, or related technical field, or equivalent practical experience. We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Note: Thank you for your interest in Splunk!