Sr. Analyst Content Oversight

Job Description

About Lowes Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. About the Team User Generated Content (UGC) is largely accountable for all Ratings and Reviews pertaining to support, and this responsibility extends to all categories. UGC teams primary goals are to broaden the scope of the evaluations and re-moderate the feedback provided by customers in accordance with FTC recommendations. The UGC team works in collaboration with the business team and the vendor to develop a number of different techniques with the goal of expanding the scope of the review. Job Summary: The User Generated Content role executes maintenance processes from all aspects of customer reviews posted on Lowe s website which pre-dominantly includes Clean up and day-to-day support of the User Generated Content (UGC). Participates in other activities like syndication, review migration, and creating product family activities to ensure the optimal realization of user-generated value. Additionally, the data analysis to identify opportunities to expand review coverage across product categories, providing recommendations for areas in scope. Core Responsibilities: - Executes all formal customer review-related issues and identifies process improvement opportunities. - Supports in the execution of efforts to put new processes in place to enhance Lowe s ability to maintain the library and overall health of items and customer reviews. - Partners with the right teams to identify User generated content gaps and opportunities. - Partner with an offshore team to enable review coverage of Lowe s catalog. - Own the power BI dashboard/Micro Strategy on UGC data - Work closely with Brand Advocates to increase the response rate on the Q&A posted by the customer. - Collaborate with vendors to improve on the performance of their brands and enable them to be more competent in increasing Ratings and Reviews. - Responsible for auditing team members work and reporting accuracy percentage. Work towards achieving individual goals and help to achieve the UGC goal. - Analyze the data on the dashboard and work with MDVs & Merchandising specialists for improving the Ratings and reviews - Build network and partners with the right teams for any issues needing resolution with regard to UGC - Creating and maintaining the relevant documents required in the process. - Conducting training, reporting the metrics, and a backup for the Team lead - Assisting a leader in streamlining/transitioning activities and identifying the new scope of work - Identifying the efficient ways of working and automating the reports & activities - Building strategy for achieving the targets in User Generated content space - Exporting data from backend tables, analyzing and presenting in a meaningful format as per business requirements. Years of Experience 5+ Years - Experience in product data management or retail industry + Knowledge on Power BI, Skill Set Required Knowledge on Power BI Strong knowledge about customer review (UGC) Retail knowledge