Job Description

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team As a member of our Sales Systems team, you will help design, implement and manage operational sales systems to support Workday s strategic investments for continued growth and long term operational scale. You will be part of a multi-talented business systems team that specializes in portfolio management, business analysis, systems and process design along with strong project management skills. You will be responsible for leading business requirements and implementation for select processes, systems, and data across the customer lifecycle that supports developing rich and accurate Customer Entitlement data. About the Role Responsibilities Work with business partners to define the scope of processes, systems and data, where Customer Entitlements are is developed. Document breakage points in the system and people processes and translate those into detailed use case documentation, functional solution requirements, and user process documentation. Use Agile release planning tools such as Jira to develop artifacts and to provide inputs on scope, use cases, workflows, wire-frames, product requirements, acceptance criteria and other materials as needed to support technical design, development and QA activities Contribute to deployment testing process to ensure that developed solutions meet business requirements and use case scenarios. Collaborate with IT Architects, Developers and Analysts to refine solution definition and make trade off decisions when necessary Assist with enterprise-wide program execution and portfolio tracking including coordination of tasks, milestones, and deadlines associated with the projects that you will lead Intake requirements and design inputs from multiple channels to self-prioritize deliverables and outcomes for the domain you will own Understand, resolve and communicate quasi-technical and functional roadblocks in the capability delivery process Ensure business support analysts are enabled to sustain ongoing support post hypercare phase. Partners with change management to help provide content for tooling adoption and enablement. About You Qualifications A passion for systems and technology with an ability to identify creative solutions for complex business problems 3 years+ of experience Business Systems Implementation or relevant project management experience. Should have experience working as a Business Analyst in similar domain 2 years" experience working with Salesforce suite of applications including CPQ platforms like Apttus or Salesforce CPQ, and comfortable working with data engineers surrounding data lakes Expertise in one or more of the following areas: Go to Market (GTM) systems, New Product Introduction (NPI), Deal Management, Customer Success, Renewals Process & Operations Background in Agile development and release methodologies, especially for automation of business processes, introduction of new products or monetization strategies Be able to function effectively in an energetic, fast paced environment while maintaining excellent organizational skills, focus and attention to detail Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!