Job Description

Company Description Americana Restaurants is the largest restaurant operator in the MENA region and Kazakhstan, proudly managing iconic global brands such as KFC, Pizza Hut, Hardee’s, Krispy Kreme, and TGI Fridays, alongside proprietary brands like Wimpy and Chicken Tikka. For nearly fifty years, Americana has excelled in delivering diverse dining experiences, spanning popular food categories from QSR and casual dining to indulgence and coffee. The company leverages the worldwide appeal and customer trust of its brands, focusing on customer satisfaction and employing digital measures to enhance operational efficiency and customer experience. Role Description We are seeking a Sr. Associate CRM for a full-time, on-site role located in Sahibzada Ajit Singh Nagar. The Sr. Associate CRM will be responsible for managing customer relationship management strategies and systems, developing CRM campaigns, analyzing customer data, and creating reports to support marketing efforts. Day-to-day tasks include maintaining customer databases, implementing CRM software, collaborating with various departments to enhance customer experience, and continuously improving CRM processes to drive customer loyalty and engagement. Qualifications Proficiency in CRM software, data analysis, and reporting tools Experience in managing CRM strategies, campaign development, and customer data management Strong communication and collaboration skills to work effectively with cross-functional teams Proven ability to enhance customer experience and drive customer loyalty Excellent organizational and time-management skills Bachelor’s degree in Marketing, Business Administration, or related field Experience in the restaurant or hospitality industry is a plus Show more Show less