Sr. Business Analyst SFDC Service

Job Description

Primary Function of Position This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions. Essential Job Duties Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support. Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization. Work with existing SFDC Architects to implement SFDC Service functionality. Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management Perform configuration /system changes to meet business requirements as needed. Ensure proper level of testing and documentation is completed for all work. Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects Review and contribute to design document, configuration documents and functional specifications. Conduct unit and Integration testing and regression testing. Support ISI’s production processes and all associated business systems functions. Work with ISI IT and business teams to optimize and streamline business processes and technical solutions. Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers Collaborate and provide inputs to the development team during development phase to meet the business needs. Conduct QA validations and lead User Acceptance Testing (UAT) tests. Support, assist and train the users on new modified system configurations highlighting the impact on business processes. Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions. Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.