Sr. Engineer / Engineer - Field Service

Job Description

Attending service calls upon assignment. Proactive follow up of preventive maintenance calendar. Providing tele support to customer. Coordinating with Technical Department to resolve issues On Time AMC renewals and timely replacement of maintenance consumables. Minimize service turnaround time. Customer centric service approach with no time restriction. Proactive spares replacement before critical breakdown occurs. Pre-Sales technical report after site survey for new applications / opportunities. Maintaining records of service visits with clear descriptions of actions taken. Verifying the customer stock and reminding to procure the consumables. Supporting to collection team to follow up with customer if any pending payments as needed time to time. Understand our ideal customers and how they relate to our products Identifying opportunities and strategies to increase sales Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Provides sales vs. projection results by preparing and forwarding sales tracking reports Manage, develop, coach and coordinate to develop the required skill to ensure that a high professional standard is achieved and monthly target and KPI target are met