Sr. Engineer - Studio Operator - Technical Support Engineer

Job Description

Responsibilities Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor In depth log debug and analysis Support customer KPI s and SLA s Software Upgrades and Patching Emergency Recovery for outages reported by customers Maintenance of customer lab environments Mentor and train others in the organization Document and develop technical content and solutions for knowledgebase ABOUT YOU Bachelor s degree in a technical field: Computer Science, Engineering, or similar Experience working in an external customer facing technical support role Experience troubleshooting complex technical issues Excellent written and verbal communication skills in English Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc. Experience working with Linux Ability to work in a dynamic, high pressure customer facing environment Ability to manage and prioritize numerous customer issues simultaneously. Additional Skills Considered a Plus Experience with Docker and Kubernetes Experience with ELK stack Experience working with Telecommunication Providers Experience with scripting: Ansible, Bash, Python Benefits Package Competitive Benefits Package Birthday and Volunteer Time off Private life, health and travel insurance Flexible working hours Employee Assistance program