SR IT Support Engineer

Job Description

Responsible for the administration and management of Microsoft 365, Azure AD, AWS cloud, Wi-Fi Access Points, and FortiGate Firewall across locations. Provide technical assistance and support to end-users for hardware, software, and network-related issues. Resolve support tickets within agreed service level agreements (SLAs) and ensure customer satisfaction. Develop and update knowledge base articles for issue resolution. Collaborate with cross-functional teams to address IT-related requirements and projects. Conduct user training sessions for IT-related tools, security awareness and systems. Work in CIO organization to manage cloud infrastructure, vendor licensing and identify cost cutting ensures . Qualifications: Bachelor\u2019s degree or equivalent. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of Windows, Ubuntu, and Mac operating systems. Hands-on experience with Microsoft 365 admin portal, Azure AD, Intune, AWS administration, Wi-Fi Access points and FortiGate Firewall. Experience with ISO and SOC 2 certification process. Proficient in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Excellent communication and interpersonal skills. Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cloud administration or similar are a plus. Experience with PowerShell or python or any other scripting are added advantages.