Job Description

Key responsibilities Day-to-day site operations and its governance Schedule the assigned site visits to oversee the operations. Assign the tasks to EMs as per the operational requirements. Timely initiate for the critical jobs and completion within due course of time. Ensure scheduled monthly site visits having a comprehensive round of property with recorded observations, direct EM’s & other stakeholders to close the findings on time. Implement and monitor adherence to systems and processes which is to be signed off on monthly basis (Checklists, Logbooks etc) Regular reporting to City Lead & keep updated in all aspects (Operations, Financials, Compliances, Incidents if any). Conduct scheduled Monthly Management Report Review (MMR) with site Managers (EMs) and associated agencies Implement SLA’s on agencies for better service delivery Implement & manage security operations across sites, as per defined security requirements, procedures & guidelines Ensure timely closure of audit findings by Assurance lead / COE team Review the performance of the respective Site team members and initiate appropriate action, if required. Client engagement and service delivery Schedule meeting with RWA’s and update them on the latest operations update & Improvement. Timely response to client queries and issues within defined TAT Take corrective actions promptly on escalations to maintain client satisfaction Conduct fortnightly meetings with site teams, RWAs (Resident Welfare Associations), and Management to discuss operational issues and improvements Financial controls Prepare and submit the Annual CAM budgets Ensure timely Financial budgeting for all assigned sites. Ensure Timely billing & Collection of CAM as per budget Ensure the expenses should be under Charged CAM. Emphasize on collection of old outstanding, top 30 defaulters to be targeted every month Vendor management Ensure business continuity by timely renewal of vendors agreement, AMCs & Other work orders as per defined TAT i.e. has to initiate the process 45 days in prior & ensure timely closure. Reviewing vendor performance on monthly basis as per vendor score cards and accordingly appropriate action to be initiated Risk management and compliance Ensure check & balances of safety aspects (Fire Checklists should be filled & signed, Work permits, PPE’s availability, HOTO implementation) Emphasize employee safety and compliance with safety standards. Ensure all statutory compliances relevant to our sites are in place and renewed on time in coordination with compliance head Regularly check the qualifications and skillsets of the deployed vendors’ staff