Job Description

Responsibilities : Lead, mentor, and manage a team of client servicing professionals, fostering a culture of client-centricity, accountability, and continuous improvement. Develop and execute comprehensive client servicing strategies aligned with company goals and client needs. Oversee a portfolio of key accounts, building strong, long-lasting relationships with senior client stakeholders. Act as the primary point of escalation for complex client issues, ensuring timely and effective resolution. Proactively identify opportunities for account growth, cross-selling, and up-selling by understanding client business objectives and challenges. Develop and implement processes to enhance client satisfaction, loyalty, and retention. Monitor client performance metrics, analyze feedback, and generate insights to improve service delivery and client outcomes. Collaborate cross-functionally with sales, operations, product, and technical teams to ensure seamless service delivery and client success. Prepare and present regular performance reports and business reviews to clients and internal leadership. Stay abreast of industry trends, market developments, and competitor activities to inform client strategies. Represent the company professionally in client meetings, industry events, and conferences. Contribute to the development of training materials and best practices for the client servicing team. 5+ years in advertising agency