Sr. Project Coordinator

Job Description

Position Sr. Project Coordinator - PM Office - Process Excellence & Analytics Location: Mohali Job Description: We are seeking a dynamic and detail-oriented Manager – Process Excellence & Analytics to lead our organization’s efforts in driving operational efficiency, process standardization, and data-driven decision-making. This role will be pivotal in designing and optimizing processes, integrating technology solutions, developing performance insights, and fostering a culture of continuous improvement. The ideal candidate is a critical thinker with strong analytical skills and a passion for operational excellence. Key Responsibilities: Process Management Process Standardization: Developing and implementing standardized processes and workflows to ensure consistency across projects and programs. This includes defining standard operating procedures (SOPs) and best practices. Process Optimization: Continuously analyzing and improving processes to eliminate inefficiencies, reduce costs, and improve delivery. Documentation and Knowledge Management: Ensuring that all processes, policies, and procedures are well-documented, easily accessible, and regularly updated. This helps in maintaining institutional knowledge and ensuring consistency. Quality Assurance: Implementing quality control measures to monitor process compliance and effectiveness. Conducting regular process audits and reviews to identify areas for improvement and maintain high standards. Analytics and Data Management Data Collection and Integration: Ensuring accurate and comprehensive data collection across all programs and projects. Integrating data from multiple sources to provide a holistic view of performance and trends. Data Analysis and Insights: Analyzing data to extract actionable insights on program performance, process efficiency, and overall operational health. Identifying trends, patterns, and areas that require attention or improvement. Predictive Analytics: Using historical data and trends to forecast future outcomes, helping in proactive decision-making and risk mitigation. Predictive analytics can be used to anticipate bottlenecks, budget overruns, or resource shortages. Dashboards and Reporting: Creating visual dashboards and regular reports that provide real-time insights into program and process performance. These dashboards enable leadership to make informed, data-driven decisions. Data Governance: Establishing data governance standards to ensure data quality, consistency, and security. This involves setting guidelines for data collection, storage, access, and use within the department. Performance and Efficiency Monitoring Resource Utilization Analysis: Monitoring how resources (people, time, budget) are allocated and utilized across programs. Identifying areas where resources are under- or over-utilized and making adjustments to optimize efficiency. Cost-Benefit Analysis: Conducting cost-benefit analyses to ensure that projects and processes provide maximum value relative to their cost. This helps in prioritizing high-impact initiatives and justifying investments. Technology and Tools Integration Tool Selection and Implementation: Identifying and implementing tools that can support program governance, process management, and analytics functions. This can include project management software, data analytics platforms, and workflow automation tools. Process Automation: Leveraging automation tools to handle repetitive tasks, freeing up resources for more strategic activities. Automation improves process consistency and reduces human error. System Integration: Ensuring that different systems and tools used across programs are integrated to allow seamless data flow and a single source of truth. This integration helps improve collaboration and data accuracy. Continuous Improvement and Innovation Feedback Collection and Analysis: Establishing channels to collect feedback from stakeholders, project teams, and clients. Analyzing feedback to identify opportunities for improvement in program governance, processes, and analytics. Best Practice Implementation: Staying updated with industry trends and incorporating best practices into program governance and process management. This can include adopting new methodologies, tools, or performance standards. Pilot Programs and Testing: Running pilot programs to test new processes, tools, or approaches before full-scale implementation. Gathering data from pilot tests to make informed adjustments and improve outcomes. Process Optimization: Regularly assessing service delivery and project management processes to identify areas for improvement and efficiency gains. This can include process re-engineering, implementing new tools, or adopting innovative methodologies. Data-Driven Decision Making: Using data analytics to identify trends, forecast demand, and make informed decisions that enhance service and project outcomes. Feedback Loops: Establishing mechanisms for capturing feedback from both clients and employees. This feedback is used to make iterative improvements and keep up with evolving client and market needs. Technology Integration: Keeping the department updated with the latest technologies and tools that can support project management and service delivery, such as project management software, collaboration tools, and data analytics platforms. Training & Learning Coordination: Team Development and Training: Identifying skill gaps within the service delivery and project management teams and providing training programs to bridge these gaps. This includes onboarding new team members and upskilling existing ones. Employee Well-being and Engagement: Fostering a positive work environment, promoting work-life balance, and addressing employee concerns to maintain high morale and reduce turnover. Conflict Resolution: Addressing and resolving interpersonal conflicts within the team quickly and effectively to ensure a collaborative work environment. Standardization & Compliance: Drive ISO and CMMi standardization across PMO and SD departments. Ensure compliance with organizational and industry standards. Conduct training sessions to enhance understanding of compliance practices. Monitor adherence to processes and suggest improvements. Reporting: Prepare and share weekly, monthly, and quarterly reports with leadership. Analyze KPIs and RAID items for actionable insights. Develop dashboards and visual reports to improve data visibility. Ensure consistency and accuracy in data reporting. Process Improvement: Identify inefficiencies in existing workflows and propose solutions. Collaborate with stakeholders to implement process changes. Monitor the success of new processes and make further adjustments as needed. Document improved workflows and train relevant teams. Meeting Coordination: Schedule and organize project meetings, prepare meeting agendas and take meeting minutes. Training Coordination: Manage knowledge repository, identify training requirement and share skill gap report on monthly basis. Problem Solving: Help identify and address project issues and challenges, offering solutions and support to maintain project progress. Preferred Skill: Analytics and communication Skills. Show more Show less