Job Description

About us: Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Job Description : We are looking for a QA Engineer whose key goals would be to drive software quality and reduce risks in our releases. This would involve doing both functional tests as well as building the automated tests for our CI systems. Expect lots of challenges and high levels of ownership and autonomy. You will be working on Come up with testing procedures to validate functional, system, and performance requirements for new features Ensuring the quality of releases for the features by running the test cases and reporting them Write and maintain automated test suites for functional and performance testing Keep the manual test cases updated Participate in the product feature design and specification with Product Managers, UX engineers, and developers We are looking for3+ years of total experience in a QA role. 1+ years of experience in QA automation with Selenium, Playwright or Webdriver.io Experience with RESTful API testing tools like Postman and performance testing tools like JMeter Knowledge of at least one high-level programming language like Python, Javascript Hands-on experience with Build and Continuous Integration (CI) systems like Jenkins