Sr Quality Analyst//International Voice Process

Job Description

Leading BPO in KOLKATARole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsLooking for Excellent Communication SkillsVirtual InterviewsCTC UPTO 6LPA Please Note- Only Immediate Joiners can applyWORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPOStrongly worked on QUALITY MatricesExcellent transactional quality domain knowledgeGood working knowledge of TTQ (Training; Transaction Quality) systems, tools andtechnologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities-Drive continuous improvement for Transaction Quality and DeliveryManage claim Quality & Client related KPIsEvaluate effectiveness of TQ interventionsStrengthen Quality management processes / framework to improve quality deliveryAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process improvement initiatives in the accountDrive Process control & Compliance in addition to managing the audit requirementsEnsure that huddle, feedback and refresher processes are in place and are followed efficientlySupport the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123