Job Description

Leading BPO in KOLKATARole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsLooking for Excellent Communication SkillsVirtual InterviewsCTC UPTO 6LPA Please Note- Only Immediate Joiners can applyWORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPOStrongly worked on QUALITY MatricesExcellent transactional quality domain knowledgeGood working knowledge of TTQ (Training; Transaction Quality) systems, tools andtechnologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities-Drive continuous improvement for Transaction Quality and DeliveryManage claim Quality & Client related KPIsEvaluate effectiveness of TQ interventionsStrengthen Quality management processes / framework to improve quality deliveryAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process improvement initiatives in the accountDrive Process control & Compliance in addition to managing the audit requirementsEnsure that huddle, feedback and refresher processes are in place and are followed efficiently Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123