Sr ServiceNow Analyst Techno-Functional HRSD

Job Description

Primary Function of the Position Provide HRIS functional subject matter expertise to assist in supporting Intuitive Surgicals HR HelpNow (ServiceNow) platform and other related tool or systems as needed. Possess the functional, technical, and analytical abilities sufficient for the support and configuration knowledge of HRIS applications. Essential Job Duties ServiceNow experience must be advanced level and have expertise in HRSD, ER, Employee Center Pro, AI, and on current release Develop and analyze reports and dashboard Configuration in lower environment – POC and enhancements Resolve high level, very complex, or previously unknown issues requiring knowledge of ServiceNow Infrastructure Testing including quality assurance and strategies - Develop testing plans based on user stories/requirements including test cases/scenarios and related testing tools to support testing of solution ownership to ensure meets business requirements Improve systems performance by investigating problems and recommending solutions Provide system-related/technical guidance and training when applicable Creates optimization, automation, efficiencies in partnership with other teams (e.g. IT) when required Collaborate with business stakeholders, IT and the greater HRIS team to ensure enhancements are optimally designed, configured, and work well within Intuitive’s systems infrastructure and are scalable Represent the department/function and act as lead on projects or workstreams May lead release cycles and oversee implementation and adoption of the releases working with IT and other key stakeholders Support the implementation or optimization of other modules based on roadmap Maintain awareness and advising on best practices and trends, focus on product and service development, user experience, delivery and support, and applying key technologies May cross-train or guide other as necessary Communicate clearly and effectively across all levels of the organization and to senior leadership Qualifications Required Skills and Experience Understanding of business process management, project management, product development, user experience/voice of customer, and technical change management Knowledge of table structure and understanding of security and roles Business acumen, including critical thinking, problem solving, and collaboration skills Good verbal and written communication skills; ability to distill complex concepts and tailor communications to cross-functional audiences. Proven ability to partner and translate business requirements into system solutions that are scalable Proficient in Microsoft Office, process mapping applications, case management, and tools used for projects (e.g. Smartsheet, ServiceNow, etc.) Excellent time management and follow through, consistent delivery of results on time and/or as committed or expected by customers Minimum 8+ Years Related Experience Minimum College Degree or equivalent HRSD or related certification is a plus.