Job Description

The Sr. Specialist, Learning Technology is responsible for analyzing and documenting recommendations around eLMS patches / releases. This includes the evaluation of potential impacts from the quarterly releases. They will be responsible for getting appropriate sign-offs. The Asst Manager, Learning Technology is also responsible for performing validation activities along with the validation experts from Business and IT. Responsibilities: This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work. The incumbent will perform other duties assigned. Own key tasks, demonstrate solid business knowledge, require moderate direction, give minimal guidance to others, handle moderately complex problems, possess solid knowledge of Learning Technologies. Gather, understand and document business objectives, specifications and requirements on small/medium size projects. Configure and test the updates as needed before making a recommendation on whether or not to turn on functionality. Define, design, and document business flows and processes on small medium size projects. Document each update s impact on current processes and any potential risks. Share findings with Learning COE and IT Groups for needed sign off before implementing updates. Define and articulate business rules required for data accuracy and consistency. Identify and resolve data quality issues. Act as the primary contact for the data management process between IT developers and the business. Provide end-user support on applications supported within the organization. Identify, analyze, propose and document appropriate solutions for problems and issues that may impact the project. Identify and understand issues that may impact day-to-day operations and/or project costs. Use technical tools for (queries, process maps, etc) for problem resolution. Understand and follow appropriate quality validation processes and application processes. Communicate status, solutions and concerns. Disseminate information in a timely manner within the team and across functions or teams. Establish and maintain relationships within the business or function. Provide cross-functional and business knowledge to develop business system and process alternatives. Train others as appropriate on specific area of business or systems expertise. Assist in development of training materials Through knowledge of setting up CSOD LMS from scratch is must. Validation: Working knowledge of validation related tasks and activities. System Knowledge: Thorough understanding of eLMS and dependent systems to be able to understand dependencies of releases. Detail Oriented: Ability to document details and interdependencies regarding a release update. Strategic Thinking: Ability to understand implications of releases and provide recommendations to COE about specific release acceptances. Bachelor s degree preferred or relevant work experience in Learning systems or business. 5+ years experience in applying information systems solutions to business problems. Experience in system testing, validation, problem resolution, and training. Recruitment Fraud Notice