Job Description

Job Overview Looking for a Senior Technical Support Engineer who is responsible for providing technical support to internal and external clients. You should have good hands-on experience of handling complex support tickets in minimal time and iterations Responsibilities Need to manage client communication. Need to install, configure and maintain the softwares. Communicate with the QA and Dev team for issues and provide proper information for a particular issue. Build and configure tools to reduce the occurrence of errors and improve customer experience Perform root cause analysis for errors Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement. Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers. Need to provide training to the team. Manage High Availability and DB replication Need to work and resolve issues in defined SLA to increase customer satisfaction. Eligibility Criteria Excellent communication skills & Should be able to communicate & write in English Strong knowledge of Linux Excellent knowledge of VoIP and SIP Should have experience in installation & configuration of Products Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables Must have excellent analytical and troubleshooting skills Good knowledge of Mysql, Mongo Database Experience & knowledge of Database Replication & Heartbeat configuration will be required.. Good experience in Client Support